Hanseatic Global Terminals · 1 day ago
Coordinator Customer Service Import
US
Full-time
Onsite
Entry Level
2+ years expHanseatic Global Terminals is seeking a Coordinator of Sales Steering Imports to support the growth of their customer base. This role involves coordinating sales efforts, maximizing customer performance, and ensuring quality and satisfaction in import trades.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Provide full customer service on all inbound questions including arrival information, charges due, delivery location of cargo and information on Bill of Lading and Manifest to consignee
Adhere to PREX, Process Excellence, as available in HIP
Prepare Customs Manifests and Freight Manifests where applicable
Collaborate with GSC Global Service Centers on import document preparation and release as required
Capture any import disputes communicated directly by customer or GSC
Review and attend to any queries presented by GSC Global Service Center regarding import cargo issues
Communicate with internal and external customers via e-mail and phone when additional information is necessary for a shipment
Facilitate the release of cargo including clearance for in-bound moves, customs clearance in Terminal systems, notification of Customs for cargo ordered to General Order, and filing Customs entry for empty containers
Arrange Mini Land Bridge transportation and bookings on carriage in conjunction with GSC team as necessary
Prepare cargo release, issue delivery orders and support customers with proper information and processes in conjunction with the GSC team as necessary
Contact customers if goods are placed on hold by Customs or Agriculture
Keep proper archives and maintain files of data as required by ISO9002 where applicable
Investigate and resolve problems
Communicate with Customs regarding correction letters and/or other relevant information pertaining to a shipment
Prepare invoices for any additional charges that may have been incurred on a shipment
Proactively contact customers by phone and email in effort to support customers and to facilitate movement of the cargo
Trace and monitor dwelling cargo at port and rail locations
Provide support in effort for the customer to take possession of their cargo
Create, send, and record abandonment letters in alignment with the global policy
Coordinate with vendors and collect quotes for surveys, salvage, or destruction of the cargo ; Coordinate with other departments internally as required
Create and collect salvage agreements, and work with the buyer to ensure collection of the cargo
Coordinate with AP to ensure payment of invoices to vendors
Create TREX for costs incurred to the vendors which were arranged by Dwell/Abandonment team
Utilize available macros to monitor and proactively communicate with customers to avoid late Customs filings
Ensure that all shipments required for General Order are filed timely to avoid Customs penalty
Coordinate with all respective parties including but not limited to, customers, Customs, general order warehouses, and terminals, to ensure seamless movement of cargo throughout the General Order process including facilitating lien release
Attach files related to General Order and abandonment in FIS and ensure shipments have been postponed to avoid archiving
Ensure work is recorded in the appropriate forms (Microsoft Office Forms or other designated location)
Receive and record Customs penalties in designated locations and ensure petitions are submitted timely. Research and coordination with other departments internally may be required to complete the petition
Write petition letters to customs to mitigate customs penalties
Receive notifications from Surety and ensure that appropriate action is taken
Coordinate with AP to ensure payments are processed to Customs within the given deadline
Monitor empty return of customers (MH) which have agreement for Hapag to pay for the chassis
Support with additional weekly reports as required
Qualification
Required
Associates Degree required
Convey information clearly over the phone and express patience, empathy and understanding with the voice alone
Ability to understand and communicate with people whose native language is different from your own
Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively
Knowledge and understanding of most shipping terms, routing, schedules and the general practices of various countries, carriers, ports and terminals for job assignments
Prepared to clarify shipping terms unique to a location
Understand what Hapag Lloyd offers customers and what routes, equipment, rates and services are available
Use maps, atlases and other geographic reference materials
Know the nearest ports and terminals to customers or possess the ability to use references to find that information
Know the best mode of transportation for ground transport between customers and terminals
Understand specific customer's goods, shipment requirements and practices
Understand special rates which might be assigned and know when to check with sales for possible special rate assignment
Use questioning to identify specific problems and related information
Logically determine the best approach to solving the immediate problem
Identify parties that need to be involved in tracing shipments and issues and make appropriate contacts to work out a reasonable solution
Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands
Preferred
2 years' experience in the Maritime Industry
Company
Hanseatic Global Terminals
Hanseatic Global Terminals offers port terminals and logistical services emphasizing quality, sustainability, and professionalism.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase