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Kodeva LLC · 17 hours ago

Desktop Support :: Minneapolis, MN

Minneapolis, MN

Contract

Onsite

New Grad, Entry Level

Kodeva LLC is seeking a Desktop Support professional to provide hands-on technical support for end-user devices and systems. The role involves troubleshooting hardware and software issues, coordinating with third-party vendors, and ensuring client satisfaction during operational activities.

Corporate TrainingHuman ResourcesInformation TechnologyStaffing Agency

H1B Sponsor Likely

Hiring Manager

Vamshidhar D

Responsibilities

Desktop hands and feet support

Perform Call Logging, Respond to IT issues, requests, and queries from users via Telephone, email, chats

Support Phone Calls, by logging to Nice Softphone

Asset refresh

Hardware break-fix of end-user devices

Mobile device troubleshooting

Conference room support — Audio-Video conferencing room support

Smart hands support

Liaison with LTIMindtree Service desk, L2 and L3 group as needed (mostly applicable for dedicated sites)

Third Party / OEM Vendor coordination

Provide onsite support as per site categorization to provide operational and technical support

Network & Telecom devices are included in support under Hands & feet support model

Troubleshoot & Resolve Incidents and Problems associated With EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users

Coordinate for EUC service-related activities with the Service Desk and other resolver teams

Perform support for application certifications and deployment for end point software

Coordinate with third party as necessary to keep Equipment and Software in good working order

All dedicated field support engineers should be available for on call support. (After business hour support if required)

Coordinate the activities of Sub contractor Personnel and third parties providing Support, including:

Packing and unpacking

Shipping and receiving

Any other coordination required for Sub contractor's performance of Services

Coordinate, and assist installations, de-installations, cascades, moves, add and changes for all EUC Equipment, Software, and related Services to Client

Monitor client satisfaction and closely monitor Service Levels throughout the outage activity and following the delivery at predetermined intervals

Manage the recording and collection of the required inventory information and update the inventory system (or other Client inventory system)

Coordinate with third parties (e.g., network administrators, electricians, and telecommunication specialists) with respect to changes required by Installation, Move, Addition, Change; ("Outage")

Perform asset tracking Of End user Computing devices

Provision end user computing devices for new joiners, relocated users

Collect end user computing devices from leavers

Support user/device relocation and device life cycle activities as per client defined processes

Adhere to the relevant Client Policies covering the decommissioning of equipment (excluding physical decommission)

Manage end of life assets. preparing lists of assets to be EOL, sending out communications to those Who are using EOL machines, coordinating with users for scheduling appointments for replacement, follow-up with new user to make sure asset is functioning properly, maintain tracker

Manage on-hand parts Inventory/PC Inventory to sustain SLAS for warranty or non-warranty device replacement (spares)

Provide Concierge services for audio visual needs

VC Support - Hands feet support for Video conference rooms

AV Support - Coordinate with Audio Visual equipment vendor for Outage & Break fix

Incident handling for equipment failures; includes vendor management and warranty/ non warranty; handling Of AV Room health checks, coordination of vendor for service; monitor repair, provide Real-time intervention to any event impairment

Perform pre meeting testing and validations within 24 to 48 hours of scheduled event and as necessary be on-site present for the entire duration of event as requested authorized User

Prepare Speakers for the event and provide best practice audio / visual aids

Schedule, coordinate external vendor (ex. Web-ex) services in support Of Authorized User events

Support / arrange preventative maintenance checks from local audio-visual vendor

Provide Authorized Users training and documentation on how to operate audio Visual equipment

Provide support services for all Internet Protocol television (IPTV) and display systems

Coordinate With Client printer Vendor for hardware break/fix support

Facilitate Adds, Moves, Changes and End of Lease replacements of print devices

Maintain Incident work history and status up to date until Incident is resolved; inform End User Of resolution

Request the transfer of an Incident to the appropriate work queue if Level 2 or 3 support from other groups or third parties is required

Assist new assignee as required and maintain oversight for monitoring, controlling, and ensuring timely resolution

Escalate urgent, Major Incidents Within Service provider management according to established procedures

Assist with submission of service desk tickets on behalf of non-English speaking employees

Qualification

Desktop supportHardware break-fixMobile device troubleshootingAudio-Video conferencing supportIncident managementAsset managementOS ImagingMobile Device ManagementSoft skills

Required