Sandvik · 1 day ago
Branch Operations Manager - Tennessee
White Pine, TN
Full-time
Onsite
Senior Level
5+ years expSandvik Mining is a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The Branch Operations Manager for Tennessee is responsible for the overall service delivery and execution, ensuring quality standards and customer service levels while managing all Parts & Service operational functions.
Building MaterialIndustrialMachinery ManufacturingManufacturingMining
Responsibilities
Complies with SMR safety policies and applicable government, customer, or industry regulations or requirements
Health & safety standards and reporting compliance for the Tennessee operations
Identifies and reports any unsafe work habits and hazards
Ensure risk assessments are performed (“Take Five”) prior to each task
Responsible for all operations and services under the branch
Develops and enhances the overall relationship with customers, leading to constructive and profitable business partnerships
Continuously improve customer service levels, including quality of field service, parts availability, component repairs, and technical support
Optimize field service and workshop utilization of resources
Responsible for cost control of all branch service functions and the branch's operating cost
Responsible for the P&L of the workshop and maintenance contracts
Optimize the turnaround time of component repairs at the branch
Maintenance and upkeep of the branch infrastructure
Prioritize customers' needs as escalated by the Account Manager
Ensures customer satisfaction within the area of primary responsibility
Develop a highly skilled field service and workshop team
Set targets for the team members and measure performance accordingly
Develop a high-performance, inclusive team
Ensure CRM & service systems compliance, including recording of labor
Manage work in progress (WIP) and meet job aging targets
Support Sandvik rental business with pre-delivery inspections, repairs, and upgrades
Drive execution of branch strategy
Contribute to the development of the long-term strategies for support and customer growth
Investigates competitor activities and conducts relevant market research that enables market competitiveness
Qualification
Required
Experience working in service and business development
At least five years' experience in managing a team
Strong knowledge of the industry
Strong customer service focus
High level of professionalism, honesty and integrity
Ability to see the big picture yet focus on the detail
Commercially astute with demonstrated business acumen
Ability to assess and manage business risk
Demonstrated leadership skills with the ability to motivate others to achieve outcomes
Ability to lead and work as part of an integrated broad team
Strong written and verbal communication skills
Excellent listening skills
Good understanding of financials and how to manage profit & loss
Preferred
Bachelor's Degree in an Engineering or Business or similar is preferred
Benefits
Health, dental, and disability insurance
401(k) retirement savings plan
Opportunities for professional competence development
Training
Career advancement
Company
Sandvik
Sandvik is an engineering group with products that enhance customer productivity, profitability, and sustainability.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.81BKey Investors
European Investment BankNordic Investment Bank
2025-11-25Post Ipo Debt· $575.65M
2025-06-05Post Ipo Debt· $171.15M
2022-09-20Post Ipo Debt· $498.56M
Leadership Team
Stefan Widing
President and CEO
Cecilia Felton
EVP and Chief Financial Officer
Recent News
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2026-01-14
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