Vaco by Highspring · 2 days ago
Client Success Manager (Enterprise Accounts)
United States
Full-time
Remote
Mid Level
$100K/yr - $110K/yr
3+ years expVaco by Highspring is seeking a highly motivated and experienced Customer Success Manager to support and grow a portfolio of enterprise clients within a digital advertising technology environment. The role involves managing strategic customer relationships, driving platform adoption, and helping clients achieve strong performance and long-term value.
Staffing & Recruiting
Hiring Manager
Keri Beatty
Responsibilities
Serve as the primary point of contact for assigned enterprise customers, managing relationships across self-serve and managed-service accounts to drive adoption, satisfaction, and retention
Lead client onboarding, training, and ongoing enablement, ensuring customers effectively leverage the platform and new capabilities
Partner with clients on campaign setup, optimization, and performance analysis, collaborating with internal teams to resolve issues and improve outcomes
Act as a strategic advisor by translating client business goals into platform and media strategies, including recommendations across inventory types and targeting approaches
Monitor account health, identify risks and growth opportunities, and support renewals and account expansion within enterprise portfolios
Qualification
Required
3-5 years of experience in Customer Success, Account Management, or Ad Operations
Strong background in AdTech and programmatic advertising
Experience supporting enterprise-level clients in a SaaS or AdTech environment
Experience managing both self-serve and managed-service client relationships
Excellent communication, presentation, and relationship-building skills
Proven ability to train and support clients on complex platforms
Analytical mindset with the ability to translate performance data into insights and recommendations
Strong organizational skills with the ability to manage multiple accounts and priorities
DSP and Programmatic experience is required
Preferred
Remote (Preferred EST time zone)
Benefits
Bonus & Benefits
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase