Educational Media Foundation K-LOVE & Air1 Media Networks · 2 days ago
CRM Business Analyst I
Franklin, TN
Full-time
Onsite
Entry Level
1+ years expEducational Media Foundation is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. The CRM Business Analyst I will optimize Salesforce for fundraising and donor engagement, translating business needs into functional solutions and providing actionable insights.
Internet RadioMusicPublishingReligion
Responsibilities
Partner with fundraisers, data analysts, and tech teams to design and implement enhancements that support fundraising and donor engagement
Recommend best practices for streamlining workflows and strengthening system performance
Translate business needs into functional Salesforce solutions
Build and maintain Salesforce reports and dashboards that provide fundraisers with clear, actionable insights
Troubleshoot data and system issues, partnering with technical teams for resolution
Support Gift Services processes by ensuring accurate and timely gift entry and donor support
Provide User Acceptance Testing (UAT) for new Salesforce features and related platforms
Provide training and onboarding support for new hires to ensure effective adoption of CRM processes
Qualification
Required
Bachelor's Degree, or combination of education/training with relevant experience
Minimum 1-3 years of experience in business analysis, including gathering requirements, supporting users, and improving system processes
Skilled at gathering, analyzing, and organizing information from stakeholders to define clear requirements
General understanding and curiosity of how systems and processes work
Experience with CRM systems (Salesforce or similar), particularly in reporting and dashboard creation
Organized, detailed, and customer focused
A collaborative communicator who thrives in a team environment
Proactive in identifying issues and opportunities for improvement, with a solutions-focused mindset
Excellent interpersonal skills with the ability to develop sincere business/ministry relationships
Strong written and verbal communication and presentation skills
Demonstrated commitment to the social sector with a passion for our mission and values
Benefits
Industry leading Medical, Dental & Vision coverage
Short/long term disability and life insurance
Robust 401K with company match
Parental leave with Baby Bonding pay
Generous PTO, holiday and sick pay
Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
Leadership and Career Development Programs
Company
Educational Media Foundation K-LOVE & Air1 Media Networks
If you're seeking a career where your contributions make a meaningful impact, consider joining Educational Media Foundation (EMF) – a distinctive fusion of ministry and media.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Novak
CEO
Todd Woods
Chief Executive Officer and Member, Board of Directors
Recent News
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