General Dynamics Information Technology · 2 months ago
Lead End User Assistance
USA DC Washington
Full-time
Onsite
Senior Level, Lead/Staff
$41.68/hr - $56.38/hr
10+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to U.S. government agencies. They are seeking a qualified candidate to lead a team providing support to end users, identifying and implementing solutions for various business operations and technical project requirements.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Works independently under limited supervision
May coach and provide guidance to less-experienced professionals
Serves as team or task lead. (Not a people manager)
Serves as advisor to clients in assigned subject areas, recommends functional changes, and identifies areas for further improvement
Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware
Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software
Provide IT Point of Contact support, onboarding assistance, and end user assistance
Review daily service desk notifications and transfer or escalate tickets when necessary
Provide end user assistance for mission systems when needed
Provides end-user software and hardware troubleshooting
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users
Maintains current knowledge of relevant technology as assigned
Qualification
Required
10 + years of related experience
US Citizenship Required: Yes
HS/GED, 8+ years of experience
Ability to obtain a DOE clearance
Skills: End Users, Technical Support, User Assistance
Preferred
TS clearance is preferred
Benefits
A variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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