CVS Health · 5 days ago
Senior Manager, Merchandising (Process Improvement)
Woonsocket, RI
Full-time
Hybrid
Mid, Senior Level
$83K/yr - $183K/yr
5+ years expCVS Health is committed to delivering human-centric health care and is seeking a Senior Manager for their Merchandising Process Improvement team. The role focuses on identifying improvement opportunities through data analysis and leading cross-functional implementations to drive business impact.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Develop actionable metrics and insights by leveraging data and leading first‑level analyses to uncover key business drivers and emerging trends
Drive effective planning and execution through disciplined project management across teams and functions
Influence and communicate effectively at all levels, including Senior Vice Presidents, through concise storytelling, executive‑ready presentations, and clear recommendations
Establish timelines, ownership, and interdependencies that enable teams to execute and deliver results
Navigate ambiguity and change while maintaining momentum toward strategic goals
Champion innovation by advancing ideas to VP and SVP leadership, balancing growth opportunities with financial risk and cost considerations
Monitor progress against strategic initiatives and KPIs, following up to ensure outcomes are achieved
Conduct high‑quality analyses to identify sources of value and test hypotheses related to process improvement opportunities
Evaluate assumptions, methodologies, and downstream impacts to ensure insights are robust and defensible
Synthesize insights on current‑state processes to prioritize initiatives that deliver the greatest business value
Design scalable, sustainable processes, tools, and capabilities that support long‑term operational excellence
Use data and insights to influence stakeholders and drive informed decision‑making
Act as a change agent by embracing and promoting enterprise improvement initiatives across teams and partners
Break through implementation barriers by proactively addressing risks and constraints
Foster ethical conduct, compliance, and best‑practice adherence through clear policies and governance
Facilitate collaboration across functional teams to enable integrated, enterprise‑wide solutions
Track performance, retention, and KPI outcomes, providing recurring executive readouts in partnership with cross‑functional leaders
Develop and maintain standardized reporting views to monitor macro trends and key business drivers
Lead with inclusion, empathy, and accountability, cultivating a culture that supports well‑being and high performance
Set clear expectations and goals to drive engagement and results
Serve as a coach and mentor, supporting Individual Development Plans (IDPs) and developing high‑potential talent
Leverage enterprise talent tools and development programs to build leadership capability and succession strength
Qualification
Required
5+ years of experience developing, implementing, and executing complex programs
5+ years of demonstrated leadership success in a competitive environment (retail experience preferred)
Proven ability to influence stakeholders with and without formal authority
Experience leading under pressure and adapting to evolving business needs
Excellent written, verbal, interpersonal, and executive‑level presentation skills
Strong cross‑functional collaboration across diverse teams and leadership styles
Advanced proficiency in Excel and PowerPoint
Bachelor's degree or equivalent experience
Ability to travel up to 20% based on business needs
Preferred
10+ years of program and people leadership experience
Experience in retail, healthcare, or pharmaceutical environments
Demonstrated success solving highly complex problems in dynamic settings
SQL capability preferred
Consulting experience preferred
Advanced degree (Master's or higher)
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase