Serco · 1 day ago
Quality Assurance and Communications Compliance Specialist - Louisiana TMC
Baton Rouge, LA
Full-time
Onsite
Mid Level
3+ years expSerco is seeking a Quality Assurance and Communications Compliance Specialist in Louisiana to support a state government customer by ensuring all contract and company requirements are met or exceeded. The role involves planning and directing the development of a Quality Assurance program, ensuring compliance with quality standards, and developing public-facing communications compliance standards.
AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation
Responsibilities
Be responsible for planning and directing the development of a Quality Assurance program and related processes and tools
Assist the Project Manager in the creation of a Quality Management Plan as part of the overall project management plan
Ensure quality of services provided against the PMP and implement corrective action as needed
Inspect contract performance to endure compliance with quality management plan, report recommendations for corrective action as needed and direct the approved corrective actions
Provide expertise to contract and program management personnel to ensure resolution of issues
Be responsible for reviewing and reporting on Standard Operating Procedures, SLAs, and contract deliverables
Act as quality SME and assist in developing subject-specific content for white papers, proposals and contract deliverables
Be responsible for developing public facing communications compliance standards
Ensure program related communications to the public via multiple media platforms conform with program communications compliance standards
25% in state travel, as required
Qualification
Required
Three years' experience in transportation, incident, emergency management or similar practice
Two years' experience leading quality assurance and compliance efforts
Two years' experience managing social media platforms
Capability and experience in mentoring and evaluating traffic management operations or similar personnel
Excellent oral and written communication skills, and the ability to communicate with partner agencies
Experience reporting and managing performance according to Service Level Agreement (SLA) standards, Key Performance Indicators (KPIs), and similar metrics in a TMC or like environment
This position is contingent upon your ability to pass a preemployment criminal history check and drug screen
Benefits
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
Company
Serco
Serco is a provider of professional, technology, and management services to government.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1988-05-12IPO
Leadership Team
Andrew Head
CEO, Serco Asia Pacific
Michael LaRouche
Chief Executive Officer, North America
Recent News
2025-12-31
2025-11-27
2025-10-13
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