Valsoft Corporation · 1 day ago
Professional Services Lead
United States
Full-time
Hybrid
Mid, Senior Level
4+ years expCore Cashless is the leading provider of innovative cashless payment solutions for the entertainment industry, and they are seeking a Professional Services Lead to join their team. The role involves leading and developing the professional services team while contributing to project execution, ensuring timely and high-quality delivery of services to clients.
Business DevelopmentSoftware
Hiring Manager
Philip Brindley
Responsibilities
Development of labor estimates, scopes of work, Statements of Work (SOW), proposal responses, change orders, consulting agreements, and other documents as necessary
Develop and execute customized implementation plans, ensuring timely and within-budget delivery
Project Financial Monitoring/Reporting
Assess professional services team and implement best practices
Conduct in-depth needs assessments to understand each client's unique business processes and requirements
Configure and customize solutions to fit client needs
Create high-quality presentation assets and facilitate comprehensive trainings for large internal and external audiences across in-person and virtual formats
Work closely with the sales, support, and development teams to provide feedback and insights into customer satisfaction initiatives
Manage and create training classes, tutorials, and implementation documentation
Conduct online and in-person client trainings and fact-finding sessions
Manage multiple implementation projects simultaneously, maintaining clear communication and exceptional service standards
Qualification
Required
4+ years' proven experience in Project Management, Consulting, or equivalent - preferably with cashless systems experience in the entertainment industry
Ability to work in a fast-paced environment with new software/hardware updates regularly
Self-starter mentality. Your instinct is to figure out what is next and move with or without explicit direction
Highly organized and can prioritize when required to balance multiple clients and business needs
Flexible, easily adaptable to change
Excellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiences
Highly proficient with Microsoft Office products
Ability to Travel up to 50% of the time
This position requires travel in the United States, Canada, and outlying islands (with territory to expand over time)
Applicants must be located within 2 hours of a major airport or 1 hour of a connecting airport
Travel arrangements may be made with short notice, and the person in this position should be able to cover daily travel expenses to be reimbursed
A valid passport, driver's license, and the ability to rent a vehicle are required
Fluent in English, both written and verbal, is essential
Legally authorized to work in the US
Benefits
Health insurance
401(k) with company match
Paid time off
Opportunities for professional development and career advancement
Company
Valsoft Corporation
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$420.13MKey Investors
Portage VenturesViking Global Investors
2024-12-26Private Equity· $150M
2024-01-19Private Equity· $170.13M
2022-03-28Private Equity· $100M
Leadership Team
Ouissam Youssef
Founder and CEO
Michael Assi
Chief Operating Officer
Recent News
Company data provided by crunchbase