Kinder Morgan, Inc. · 19 hours ago
Customer Service Rep
Galena Park, TX
Full-time
Onsite
New Grad, Entry LevelKinder Morgan is one of the largest energy infrastructure companies in North America, providing essential services in Natural Gas Pipelines, Products Pipelines, CO2, and Terminals. The Customer Service Rep is responsible for preparing and processing various documents, communicating effectively with customers, and ensuring accurate inventory management and reporting.
EnergyNatural ResourcesOil and Gas
Responsibilities
Prepare, process, complete and review for accuracy, inbound receipts, work orders, outbound shipment release documents, scale tickets and reports, as per Kinder Morgan and customer requirements
Work with operations management to schedule work, in order to meet both the customers' expectations and operational considerations
Research, prepare, and request inventory adjustments, lot adjustments, receipts and/or bill of lading revisions in the inventory system
Effectively communicate with customer, the status, discrepancies or any other needed information in order to have thorough knowledge of customer’s current on hand inventories, transfers and inbound and outbound orders via all transportation modes
Identifies, analyzes, and resolves customer issues
Prepare/supply all needed daily, weekly, monthly, quarterly or annual reports, as per Kinder Morgan and customer requirements
Operate scale, including creating, distributing and completing scale tickets
Understand Terminals Operating capabilities and processes
Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement
Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan
Accurately update/maintain the Galahad Bulk inventory system as to reflect current activity and inventories
Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close
Provide any required billing information to Accounts Payable
Assist Terminal Manager, Operations Manager, Operations Supervisor, and co-workers as needed
Attend daily, weekly, monthly safety meetings and mandatory safety stand-down meetings
Other duties as assigned
Qualification
Required
High school diploma or general education degree (GED)
Prior experience in customer service
Must be willing to work shift and/or overtime hours during the week, weekends, and holidays as dictated by operations
In order to appropriately perform essential duties of this job, regular work attendance is required
Proficient in Microsoft applications (Explorer, Outlook, Office, Excel, Word, and Power Point)
Good organization and communication skills
Customer orientated and able to work in a team environment
Must pass and complete Safety training and any required Kinder Morgan site specific safety training as required by customers to work in their facilities and as required by all Kinder Morgan, Inc. locations
Must obtain and/or meet all requirements to enter foreign trade zones; such as background checks by both the U.S. Coast Guard and the Department of Homeland Security, i.e. obtain and maintain a Transportation Workers Identification Card (TWIC)
Must be able to work with a team, take direction from supervisor, keep required work schedule, focus attention to details, and follow work rules
Communicate effectively by email, phone, fax and onsite and offsite meetings
Must treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold organizational values
Ability to speak effectively before groups of customers or employees of organization
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Observes safety and security procedures, uses equipment and materials proper and reports potentially unsafe conditions
Ability to add and subtract multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute ratio, and percent and to draw and interpret bar graphs
Manages difficult or emotional customer situations and responds promptly to customer needs
Maintain current and up to date files
Must be detail-oriented with the ability to multi-task, able to properly set priorities, and use time efficiently
Able to remain calm and maintain focus in high volume, stressful and pressure situations
Preferred
Knowledge in SAP
Knowledge in T-4
Knowledge in TopTech
Knowledge in Galahad
Knowledge in GaugePro
Benefits
Medical
Dental
Vision
Life insurance
Two retirement plans
Paid holidays
Paid time off
Company
Kinder Morgan, Inc.
Kinder Morgan is one of the largest energy infrastructure companies in North America.
Founded in 2000Chicago, Illinois, USA
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$830MKey Investors
ArcLight Capital
2025-03-21Acquired
2023-06-15Secondary Market
2021-02-22Secondary Market· $830M
Leadership Team
David Michels
Vice President and Chief Financial Officer
Kenneth Grubb
Chief Operating Officer, Gas Pipelines
Recent News
2023-11-08
2023-11-04
Company data provided by crunchbase