Hussmann · 4 days ago
Field Quality - Technical Support Specialist
United States
Full-time
Remote
Senior Level
$85K/yr - $157K/yr
5+ years expHussmann Corporation is a global leader in commercial refrigeration equipment, delivering solutions for the food retailing industry. They are seeking a Technical Support Specialist to provide advanced technical expertise and support for Hussmann products, resolve quality issues, and ensure customer satisfaction through effective communication and collaboration with cross-functional teams.
Food and BeverageManufacturing
Responsibilities
Must actively demonstrate and promote the Hussmann Behaviors for Success
Manage technical calls via 8x8
Maintain CRM database daily - dispositions and field reports
Effectively manage individual utilization - including maintaining field engagements in CRM and proactively communicating to the manager special project work
Utilize the Field Escalation process when applicable
Provide technical support, and advice to Field Equipment Reps (FERs) in diagnosing and resolving common customer issues. Provide guidance to FERs on the most efficient manner of resolving customer issues
Participate in meeting cadences as required with cross-functional teams to ensure robust support plans for field escapes, issues, large customer start-up projects, and new products and controls startups
Work with Tech Support Leader and Field Quality and Engineering teams to stay current on new products and technology
Collaborate with cross-functional teams to meet project objectives, drive root cause, and mitigate customer risk
Support process improvement and VA/VE activities and drive projects to completion
Perform standard Field Quality Specialist duties when applicable
Effectively support field projects within budgetary guidelines
Provide customer support related to the delivery and commissioning of sustaining and new products
Document onsite findings utilizing the field report creation process
Support and provide technical guidance for equipment lab tests and diagnosis process for new and sustaining equipment
Perform plant and customer site audits to identify opportunities for continuous improvement of product and processes when applicable
Interact directly with customers, contractors, technicians, and engineering providing advanced-level technical expertise to instill confidence in Hussmann equipment, installation, technical support, and service
Capable of influencing warranty expenditures by identifying and resolving issues prior to equipment start-up
Qualification
Required
High School Diploma and Technical Degree required
A minimum of 5 years Refrigeration/HVAC or related industry experience
Must have industry product knowledge; hands-on understanding of refrigeration systems; and knowledge of electrical controls and equipment
Microsoft Office skills, specifically Excel, PowerPoint, and Word
Ability to speak effectively before groups of customers or employees of the organization
Preferred
Bachelor's Degree preferred
Field project management experience preferred
Benefits
Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Hussmann Retirement Savings & Investment Plan - 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits - Paid time off, stewardship and parental leave.
Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs -EAP, virtual health management, chronic condition, and tobacco cessation.
Company
Hussmann
Hussmann has provided innovative products, services and solutions for preserving and merchandising fresh foods.
1001-5000 employees
H1B Sponsorship
Hussmann has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (10)
2023 (10)
2022 (10)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2015-12-21Acquired
Leadership Team
Tim Figge
CEO
Recent News
Company data provided by crunchbase