Ariat International · 1 day ago
Customer Support Analyst
Haslet, TX
Full-time
Hybrid
Entry, Mid Level
$28.85/hr - $31.25/hr
2+ years expAriat International is an innovative global brand specializing in outdoor performance footwear and apparel. The Customer Support Analyst will provide excellent service to retailers and sales representatives while managing order entry, tracking product statuses, and running reports to ensure timely shipping and order accuracy.
FashionManufacturingProduct Design
Responsibilities
Providing courteous and professional service to internal and external customers
Serving as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise
Ensuring orders are entered accurately and confirmed in a timely manner for assigned accounts
Responding promptly to a high volume of calls, voicemails and emails daily
Verifying daily price and auditing of EDI and open orders
Quickly resolving order discrepancies
Acting as a liaison between customers, field sales and other departments as required to meet account goals and directives
Collaborating with Allocation Specialist and Distribution team to ensure orders are filled and shipped in a timely manner
Resolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management and product delivery
Providing 800# and B2B support including inbound calls/emails regarding orders, order changes, return authorizations and warranty coverage
Providing support in a specific area of focus, i.e. Key accounts, EDI, new hire training, front desk coverage or any other operational support function when needed
Assisting with other responsibilities based on business needs
Qualification
Required
Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; vlookup; formulas)
Strong analytical skills required to determine possible issues, interpret data and identify solutions
Experience with order processing and management, product allocation in an EDI system
Knowledge of SAP or similar order entry systems
Understanding and appreciation of order to cash cycle
Ability to prioritize work, handle multiple tasks and work independently of supervision
Detail orientated with outstanding follow-through
Able to solve customer problems, make decisions and take calculated risks in order to meet partner expectations in a manner consistent with company goals and policies. Raise issues to supervisor that may affect cross functional departments
2-3 years customer service in a high-volume environment and preferably in a footwear, apparel, outdoor equipment or manufacturing environment
Exceptional written, oral and face-to-face communication skills
Enthusiastic, friendly and outgoing with the ability to develop strong working relationships with internal and external customers
Fast acting and capable of adapting quickly to change
Desire and ability to contribute to and enhance Ariat's unique culture, philosophy and core values
Team oriented and holds confidences
Rely on experience and judgment to plan and accomplish goals with ability to perform a variety of tasks
Preferred
Experience with EDI customers
Benefits
Medical, dental, vision, and life insurance options
Expanded wellness and mental health benefits
Paid time off (PTO), paid holidays, and paid volunteer days
401(k) with company match
Bonus incentive plans
Team member discount on Ariat merchandise
Company
Ariat International
Ariat International It is a designer and producer of equestrian clothing, accessories, and footwear.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
LNK Partners
2006-11-15Private Equity
Leadership Team
Pankaj Gupta
CFO and COO
Recent News
Ariat International, Inc.
2025-09-02
Company data provided by crunchbase