ICF · 2 days ago
ServiceNow Administrator- Remote
United States
Full-time
Remote
Entry, Mid Level
$81K/yr - $139K/yr
2+ years expICF is a global advisory and technology services provider, and they are seeking a skilled ServiceNow Administrator to manage, configure, and maintain their ServiceNow platform. The role involves ensuring the platform operates efficiently, supports business processes, and aligns with organizational goals through system administration, troubleshooting, and implementing enhancements.
ConsultingInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage day-to-day operations of the ServiceNow platform, including user administration, roles, and permissions
Monitor system performance and ensure high availability
Configure ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog
Develop and maintain workflows, business rules, UI policies, and scripts
Plan for and apply patches, upgrades, and ensure compatibility with integrations
Deploy update sets to production for bi-monthly planned release, along with support ad hoc releases for partner teams
Maintain documentation for configurations and processes
Provide technical support for ServiceNow-related issues
Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams and stakeholders to provide timely resolution to incidents and problems
Ensure adherence to security policies and compliance standards
Manage data integrity and audit logs
Qualification
Required
2+ years of experience implementing ServiceNow solutions (equivalency: hands-on experience configuring or building 10 or more ServiceNow applications)
ServiceNow Certified System Administrator certification
US Citizenship is required (required by the federal government for this position)
Must be able to obtain Public Trust clearance
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply
Preferred
Certified in two or more additional mainline certification, with preference for CIS – Human Resources and CIS – IT Service Management:
Certified Application Developer and Certified Implementation Specialist (CIS) – Application Portfolio Management
CIS – Customer Service Management and CIS– IT Service Management
CIS – Discovery and CIS – Service Mapping
CIS – Software Asset Management and CIS – Hardware Asset Management
CIS – Project Portfolio Management and CIS – Application Portfolio Management
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Familiarity with ITIL processes and IT Service Management (ITSM) principles
In-depth knowledge of scripting languages, including JavaScript and GlideScript
Technical skills, including workflow configuration, and business rule development
Expertise in designing and implementing complex workflows
The ability to independently create and manage integrations with external systems
Problem-solving skills and ability to innovate solutions
Detail-oriented tendencies with excellent problem-solving and analytical abilities
The ability to work effectively in a team-oriented, collaborative environment
Understanding of performance optimization techniques
Company
ICF
ICF is a global consulting and technology services provider focused on making big things possible for our clients.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$59MKey Investors
New York State Department of TransportationU.S. Environmental Protection Agency
2023-02-13Grant· $29M
2021-03-15Grant· $30M
2006-09-28IPO
Leadership Team
John Wasson
Chairman, President and Chief Executive Officer
James Morgan
Chief Operating Officer and EVP
Recent News
2026-01-15
2025-12-15
2025-12-08
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