WheelHouse IT · 1 day ago
IT Support Agent
Orlando, FL
Full-time
Hybrid
New Grad, Entry Level
$14/hr - $15/hrWheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. This entry-level position provides the opportunity to get started in the field of IT, acting as the first point of contact for end users and delivering friendly and knowledgeable service over the phone or through email.
Information Technology & Services
Responsibilities
Answer incoming calls from clients
Resolve simple or fast tickets
Create tickets and route calls to a team of technicians
Provide application support (Office/Microsoft 365, QuickBooks, etc.)
Configure hardware and install common peripheral devices
Provide basic network support – configuration of wireless routers and access points
Access client systems via RMM tools
Conduct peer-to-peer training and shadowing
Manage basic logistics and inventory for enterprise-level clients
Qualification
Required
Passionate about technology with basic technical knowledge
Comfortable providing phone support to clients
Excellent customer service skills
Clear written and verbal communication
Capable of working a standard M-F work week (and very occasional nights/weekends)
Local to the greater Orlando, FL area
Benefits
Health, vision, dental insurance
Short and long-term disability
Life insurance
401(k) plan with match
Company-sponsored cell phone for personal use
Friday Happy Hours
Quarterly major events to promote team bonding
Company
WheelHouse IT
WheelHouse IT secures, manages, and advances businesses with innovative, cost-effective IT solutions.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gani Zebersky
Chief Executive Officer
Adam Kaplan
President, Managing Partner and Cofounder
Company data provided by crunchbase