Ultimate Staffing · 9 hours ago
Client Support Consultant
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $22/hrUltimate Staffing is seeking a Client Support Consultant to join their team. The role involves providing support to clients, handling inbound service calls, and ensuring accurate and timely service while maintaining quality standards.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Kristina Baca
Responsibilities
Complete the legal administrative agent duties and responsibilities associated within the Client Support Team
Complete quality checks for all work for accuracy and completeness
Researches and resolves basic and routine problems on claimant and interested parties' requests
Prepare all necessary documents, forms, and reports as directed
Provides documentation and support to other internal departments
Comfortable with phone call conversations containing sensitive topics
Handle inbound service calls from clients and creditors
Identify caller needs and resolve conflict to achieve the highest level of customer satisfaction
Make outbound calls and provide additional information as needed
Provide technical assistance to callers as needed
Effectively communicate policies and procedures
Maintain individual and team service quality goals
Provide assistance to callers regarding claims and balloting process, case updates, address changes and other requests and inquiries
Maintain individual service quality goals and adhere to the Client Support policies
Ensure accurate and timely service and respond quickly and proactively to customer requests
Qualification
Required
Complete the legal administrative agent duties and responsibilities associated within the Client Support Team
Complete quality checks for all work for accuracy and completeness
Researches and resolves basic and routine problems on claimant and interested parties' requests
Prepare all necessary documents, forms, and reports as directed
Provides documentation and support to other internal departments
Comfortable with phone call conversations containing sensitive topics
Handle inbound service calls from clients and creditors
Identify caller needs and resolve conflict to achieve the highest level of customer satisfaction
Make outbound calls and provide additional information as needed
Provide technical assistance to callers as needed
Effectively communicate policies and procedures
Maintain individual and team service quality goals
Provide assistance to callers regarding claims and balloting process, case updates, address changes and other requests and inquiries
Maintain individual service quality goals and adhere to the Client Support policies
Ensure accurate and timely service and respond quickly and proactively to customer requests
Accuracy and detail-oriented
Proficient typing and transcription
Analytical skills
Intermediate computer and technical skills (including software and peripheral knowledge - MS Excel, Word, Adobe)
Organizational and time management abilities/ multi-tasking
Ability to work independently and be productive without direction
Positive attitude when working under pressure
Confidentiality
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase