Solerity · 1 day ago
System Engineer 1 (Ops Center Support) (TS/SCI with Poly)
Fort Meade, MD
Full-time
Onsite
Senior Level
7+ years expSolerity is a recognized leader in providing Information Technology, Engineering Services, Program Management and Consulting Services to the U.S Federal Government and our Intel Community. They are seeking a technical staff member to provide 24x7 support to an existing Operations Center for Identity, Credential, and Access Management systems, responsible for monitoring systems and providing Tier 1 & Tier 2 support.
AnalyticsConsultingCyber SecurityInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems
Monitor ICAM systems and provide Tier 1 & Tier 2 support
Support customers who are integrating with Enterprise and IC Attribute and Authorization services
Assist end-users to resolve access issues
Aid development teams in understanding and resolving issues with REST Services
Use JIRA for ticket management and provide support via email, chat, and phone
Analyze system applications and perform troubleshooting
Understand and communicate complex software systems
Modify Confluence pages and write technical documentation to support customers
Assist with educating/training customers on software capabilities
Assist with understanding and defining customer needs
Work independently
Qualification
Required
TS/SCI Clearance with polygraph
Bachelor's degree in system engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
Seven (7) years' experience as a System Engineer in programs or contracts of similar scope, type and complexity
Five (5) years of additional System Engineering experience may be substituted for a bachelor's degree for a total of 12 years' experience
Experience with or knowledge of: Online and telephone customer support
Experience with or knowledge of: Public Key Infrastructure (PKI)
Experience with or knowledge of: Attribute Based Access Control (ABAC)
Experience with or knowledge of: Entitlements Management
Experience with or knowledge of: LDAP directories
Experience with or knowledge of: SQL and basic database querying abilities
Experience with or knowledge of: RESTful services
Experience with or knowledge of: Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
Experience with or knowledge of: Linux operating systems
Ability to: Analyze system applications and perform troubleshooting
Ability to: Understand and communicate complex software systems
Ability to: Modify Confluence pages and write technical documentation to support customers
Ability to: Assist with educating/training customers on software capabilities
Ability to: Assist with understanding and defining customer needs
Ability to: Work independently
Benefits
Medical, dental and vision coverage
Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
Flexible work schedule to include onsite, hybrid or remote, as dictated by position
401(k) and company-funded life insurance
Generous Paid Time Off (PTO)
Tuition and training assistance
Financial rewards for employee referrals.
Pet insurance
Employee discount program
Company
Solerity
Solerity specializes in data analytics, systems & software engineering, program management, and consulting services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-12-16Acquired
Leadership Team
Andrew Woodruff
Chief Financial Officer
Mark Kockler
CFO
Recent News
EIN Presswire
2025-12-17
2025-05-10
Company data provided by crunchbase