SHI International Corp. · 1 week ago
Partner Services Coordinator
Somerset, NJ USA
Full-time
Onsite
Mid, Senior Level
$55K/yr - $80K/yr
3+ years expSHI International Corp. is a global provider of IT solutions and services, and they are seeking a Partner Services Coordinator to support their Services organization. The coordinator will manage project documentation, coordinate with internal teams, and ensure successful delivery of IT services to customers.
HardwareInformation TechnologySoftware
Responsibilities
Coordinate with internal teams, including Sales, Operations, and Customer Success, to ensure accurate tracking, processing, and invoicing of services projects
Respond to payment inquiries by reaching out to appropriate parties for clarification and ensuring all necessary information is provided
Build and maintain professional relationships with subcontractors, partners, and internal teams to facilitate smooth operations and support service delivery
Manage project documentation, including the review and execution of Statements of Work, and set up projects in online tools for end-to-end management and billing
Attend and participate in project meetings, such as kickoff and close meetings, to ensure alignment on expectations, roles, and responsibilities among all parties involved
Monitor project progress, manage expectations, and escalate issues as necessary to ensure successful project delivery
Oversee project billing and invoicing activities, ensuring timely and accurate billing and payment to subcontractors
Contribute to and leverage centralized documentation repositories for training and best practices, promoting continuous improvement and scalable growth
Provide guidance on processes and standards to both internal teams and external subcontractors as well as holding subcontractors accountable to those processes
Customer Service: Can identify customer needs, propose suitable solutions, and handle more complex customer interactions
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections
Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management
Prioritization: Can identify critical tasks, arrange them based on importance, and execute without explicit instructions
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Experience in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate
Proficiency in using Business Intelligence tools to analyze and interpret data for informed decision-making preferred - Intermediate
Qualification
Required
Completed Bachelor's Degree or relevant work experience required
2-4 years of experience in a client-facing role
3-5 years of experience managing Customer relationship and projects
Knowledgeable of Microsoft Office applications
The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
Experience in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate
Preferred
Proficiency in using Business Intelligence tools to analyze and interpret data for informed decision-making preferred - Intermediate
Experience with Contracts and/or Statements of Work
Billing Software/PSA
Experience with PSA/Autotask, Airtable, Visio is a plus
Benefits
Medical
Vision
Dental
401K
Flexible spending
Company
SHI International Corp.
Think of SHI as your personal technology concierge.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Thai Lee
President and CEO
Dave Gruver
Field Chief Technology Officer
Recent News
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2025-11-08
Business Wire
2025-11-08
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