Ascend Learning · 1 day ago
Strategic Account Manager - Northeast Region
Massachusetts, United States
Full-time
Hybrid
Senior Level
6+ years expAscend Learning is a leading healthcare and learning technology company dedicated to improving lives through purpose-driven work. The Strategic Account Manager will maintain and expand relationships with key clients, ensuring their retention and loyalty while driving mutual growth and success through tailored solutions and strategic account management.
EducationSoftware
No H1B
Responsibilities
Serve as the lead point of contact for strategic account matters, build and maintain strong, long-lasting client relationships, develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
Identify and understand the roles of the clients’ stakeholders, identify champions, users, the technical team, and the economic buyers
Manage relationships with existing clients to ensure their retention, and customer loyalty – including annual account reviews and reporting
Manage and nurture the sales pipeline, ensure timely follow-ups, and progress tracking
Uncover clients' objectives and pain points, build strategic roadmaps to drive positive outcomes and solutions to meet client needs while providing exceptional customer collaboration and guidance
Develop account growth strategies, collaborate with category leadership, leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable
Prepare compelling sales strategies, messaging, and presentations. Negotiate and close deals, collect implementation details for client execution
Ensure timely and successful delivery of Ascends solutions according to customer needs and objectives, exceeding client expectations
Prepare and present regular reports on account opportunities, sales forecasts, tailwinds, and headwinds to management
Maintain CRM to include prospective client headcount or other category suitability
Stay up to date with, and share, industry trends, competitors, and market conditions to identify new business opportunities
Qualification
Required
Bachelor's degree required
6+ years of relevant sales work experience and public safety industry experience
Prior track record of influencing stakeholders up to the executive level, with proven negotiation skills for securing advantageous agreements
Skilled in delivering tailored solutions to clients and managing multiple projects with precision
Proficient in written communication for creating sales documents (proposals, contracts)
Ability to build trust and proactively engage in upselling and cross selling
Strong analytical abilities for sales data interpretation and strategy formulation
Proven track record of delivering results in a quota-based sales environment with multi-year multimillion-dollar contracts
Proficient in CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office, especially Excel
Up to 50% travel
Preferred
Nursing education industry knowledge, background in healthcare or higher education experience preferred
Benefits
Flexible and generous paid time off
Competitive medical, dental, vision and life insurance
401(k) employer matching program
Parental leave
Wellness resources
Charitable matching program
On-site workout facilities (Leawood, Gilbert, Burlington)
Community outreach groups
Tuition reimbursement
Company
Ascend Learning
At Ascend develop industry-leading online learning tools that help people enter, sustain and succeed in their careers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-04-14Acquired
Leadership Team
Lissy Hu
Chief Executive Officer
Greg Sebasky
Chairman of the Board
Recent News
Company data provided by crunchbase