YoungWilliams · 2 days ago
Customer Service Representative - Yazoo City
Yazoo City, MS
Full-time
Onsite
Entry Level
2+ years expYoungWilliams is a company that represents the Mississippi Statewide CSC and is seeking a Customer Service Representative. The CSR will provide outstanding customer service by answering calls and ensuring customers receive accurate information promptly and politely.
Child CareConsultingCustomer ServiceGovernment
Responsibilities
Responds to incoming calls from customers, staff, and other individuals
Provides friendly and helpful information to callers and other stakeholders
Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe
Is accountable for accurate and timely documentation of customer contact in the automated system
Ensures the confidentiality of all information contained in the State’s computer systems
Practices active listening skills to determine the nature of customer inquiries
Provides current information to the public
Regular and timely attendance
Other duties as assigned
Qualification
Required
High School Diploma or equivalent is required
Two years contact center experience is preferred
Computer experience and typing proficiency required
Must be able to type at least 30 words per minute
Responds to incoming calls from customers, staff, and other individuals
Provides friendly and helpful information to callers and other stakeholders
Navigates quickly through multiple computer screens to provide correct information to customers within acceptable service timeframe
Is accountable for accurate and timely documentation of customer contact in the automated system
Ensures the confidentiality of all information contained in the State's computer systems
Practices active listening skills to determine the nature of customer inquiries
Provides current information to the public
Regular and timely attendance
Other duties as assigned
Company
YoungWilliams
YoungWilliams offers various tools and technology to government agencies to improve their quality of services for child support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Tidwell, MBA
Chief Technology Officer
Company data provided by crunchbase