Indiana University · 16 hours ago
Part-Time Assistant System Administrator
Bloomington, IN
Part-time
Hybrid
New Grad
$20/hr - $20/hrIndiana University is seeking a Part-Time Assistant System Administrator to support online instruction and learning across its system. The role involves ensuring the stability and security of teaching and learning tools, providing technical support, and maintaining system documentation.
Higher Education
Responsibilities
Ensure the stability and security of current teaching and learning tools by following established operational procedures
Provide operational support and triage
Provide professional and timely technical support, acting as the first point of contact for complex operational issues related to user access, account configuration, and system errors for various IU services
Accurately log and categorize issues within our ticketing system, following clear workflow guidelines to escalate or resolve problems efficiently
Support the team by updating and maintaining system documentation, standard operating procedures (SOPs), and user-facing knowledge articles
Perform routine checks to ensure systems adhere to IU security standards and data privacy protocols, escalating any potential issues immediately to senior staff
Qualification
Required
Currently enrolled as a student at Indiana University
Proven ability to adhere to deadlines and scheduled shifts
Demonstrated interest in information technology (IT), computer science, informatics, or a related field
Proficient written and verbal communication skills for interacting with faculty, staff, and technical partners
Ability to interact professionally both in person and in emails
Detail-oriented
Demonstrated organizational skills
Demonstrates a methodical approach to following complex technical instructions and documenting your work
Ability to problem solve and quickly learn how to troubleshoot using a structured approach
Preferred
Experience using a ticketing system (e.g., ServiceNow, Zendesk, Salesforce)
Ability to come to an IU campus for onboarding and collaboration with the team
Benefits
Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)
Company
Indiana University
Indiana University looked for ways to promote innovation while assisting students in building better futures.
Founded in 1820
10001+ employees
H1B Sponsorship
Indiana University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (187)
2024 (146)
2023 (127)
2022 (119)
2021 (81)
2020 (79)
Funding
Current Stage
Late StageLeadership Team
Nancy Paton
Vice President & Chief Communications and Marketing Officer
Aaron Neal
Deputy CIO
Recent News
Inside INdiana Business
2026-01-13
2025-10-31
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