Allianz Trade in North America · 1 day ago
WCN COORDINATOR (COLLECTIONS)
Baltimore, MD
Full-time
Hybrid
Mid Level
$65K/yr - $75K/yr
3+ years expAllianz Trade in North America is seeking a World Collection Network (WCN) and Monitoring Coordinator to serve as a liaison between international partners and domestic clients. The role involves overseeing collection activities, implementing monitoring processes, and ensuring effective communication among stakeholders.
Insurance
Responsibilities
Assign each case with the appropriate international partner for collection: Monitor and track the status of the collection efforts of the international partners
Validate and enter costs into the Collection system and obtain approval from the appropriate stakeholder
Comply with org standards and operational guidelines
Request additional / missing documentation to aid collection efforts when necessary
Advise policy holders, brokers, clients and service providers on appropriate next steps for the pre-legal and or legal collection process
Inform appropriate stakeholders on the pre-legal or legal collection process and on any developments/status
Monitor and confirm expected payments made directly to the policyholder, client, service users (other business units) or external partners (ex attorneys) so that they can be appropriately recorded on the case
Ensure a smooth exchange of information amongst all involved domestic and international parties
Collect on accounts where local assistance is not available and or where rates are not sufficient to cover the cost of contracting an external partner
Communicate the authentication for legalization process of documents efficiently and assist all stakeholders
Oversee, advise and track the collection activities of the Policy Holder
Obtain evidence (email, updates) from Policy Holder on their collection efforts
Document and ensure timely and appropriate collection efforts are being reported by the policy holder to yield the highest level of success
Qualification
Required
Associates degree
3-5 years of experience in collections, claims, or paralegal
Excellent communication skills in English, both written and spoken
Ability to understand and explain the legal process
Must be organized and detail oriented
Strong oral and written communication skills
Preferred
Bilingual (English/Spanish) preferred
Some knowledge of credit insurance industry is desired
Basic awareness of Artificial Intelligence technologies and enthusiasm about learning and integrating AI into everyday business processes
(Generative) Artificial Intelligence or GenAI or AI
Data Analysis
(Microsoft) Copilot
ChatGPT
Benefits
Competitive compensation
Annual bonus eligibility and/or commission structure opportunities
401(k) discretionary match of up to 6%
Flexible work schedules
Health and wellness benefits
Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
Tuition Reimbursement
Family care resources, including fertility and adoption benefits
Company
Allianz Trade in North America
Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of Surety bonds, debt collection processes, e-commerce credit insurance, structured trade credit and political risk.
Founded in 1883Baltimore, Maryland, US
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Lindstrom
Regional Head of Transformation and Digital Partnerships
Alix McCabe, PMP
Chief Human Resources and Communications Officer - Americas Region
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