Heartland · 2 days ago
Solutions Specialist – Merchant Sales Support
Jeffersonville, Indiana, USA
Full-time
Onsite
Entry Level
1+ years expGlobal Payments is a leading provider of payment solutions, and they are seeking a Solutions Specialist to support Merchant Sales. The role involves collaborating with sales representatives, assisting with proposal preparations, and providing technical support to ensure successful merchant onboarding and implementation.
Credit CardsPaymentsTransaction Processing
Responsibilities
Partner closely with Merchant Sales Representatives to provide timely, accurate answers to solution-related questions
Assist in the preparation of proposals, presentations, and solution documentation
Support deal closure by ensuring all technical and operational questions are addressed
Assist with ongoing post boarding support: Merchant installs, system navigation, account maintenance, reconciliation, etc
Guide sales reps through questions related to merchant onboarding and implementation processes
Troubleshoot issues related to payment platforms, integrations, and service configurations
Collaborate with internal teams (Product, Tech, Operations) to resolve complex problems
Maintain deep knowledge of payment solutions, APIs, POS systems, gateways, and service offerings
Translate technical capabilities into clear, customer-friendly explanations
Foster ongoing trust with the sales team by being responsive, knowledgeable, and solution-oriented
Serve as a liaison between sales team, merchants and internal teams to ensure smooth communication and execution
Manage multiple priorities and requests simultaneously with speed and accuracy
Continuously improve internal processes and documentation to enhance team efficiency
Qualification
Required
1-3 years of experience in payments, fintech, merchant services, or related fields
Strong understanding of payment processing technologies and merchant onboarding
Excellent communication and interpersonal skills
Proven ability to work under pressure and manage competing priorities
Detail-oriented with strong problem-solving skills
Experience with CRM systems, ticketing tools, and collaboration platforms
Ability to articulate directions to various audiences, especially in challenging situations
Associate's degree preferred; equivalent professional experience will also be considered
Preferred
Meticulous detail oriented and organized
Motivated self-starter
Familiarity with APIs, payment gateways, and POS integrations
Experience supporting sales teams in a B2B environment
Translation of technical concepts into business value
Handling of sensitive customer issues confidentially, while maintaining the professional Customer Support image desired by Global Payments
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
H1B Sponsorship
Heartland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase