Linde Gas & Equipment · 6 days ago
Customer Solutions Manager
Salt Lake City, UT
Full-time
Onsite
Entry, Mid Level
2+ years expLinde Gas & Equipment Inc. is seeking a Customer Service Manager to join our team. The Customer Service Manager will be responsible for performing and monitoring day-to-day Customer Excellence Center activities and processes in a customer service environment to create an outstanding customer experience.
IndustrialOil and GasService Industry
Responsibilities
Responsible for client support in specific geographic region
Supporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning including the monitoring of orders, monitoring cut and reschedules processed by CEC, etc
Performance Management of Call Center Supervisor and Call Center Representatives; coaching, development, and discipline
Supervise, train and coach Call Center Supervisor and Call Center Representatives (up to 40 Linde employees)
Perform progress evaluations for direct reports including monthly KPI reports, quarterly KPI reports and annual PMP
Process improvement – Uses Six Sigma, Lean & process mapping skills to improve processes and productivity
Demonstrates interpersonal, project management, written and verbal communication skills
Prepares management reports as required
Ability to analyze data and develop strategic improvement plans based on trend patterns
Develop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standards
Utilizes excellent and professional communication skills to ensure that all internal and external customer needs are met
Interfaces professionally and in a timely manner with inter-company departments and regions, responding to the needs of internal customers
Other duties as assigned
Qualification
Required
High School Diploma required
Minimum of 2 – 4 years of customer service or in store sales experience required
1-3 years of supervisory experience required
Excellent verbal and written communications skills
Expertise in computer systems and computers applications
Preferred
Bachelor's Degree preferred
Knowledge of specialty gas, industrial gas, medical gas and welding related products preferred
Benefits
Competitive compensation
Comprehensive benefits plan (medical, dental, vision and more)
401(k) retirement savings plan
Paid time off (vacation, holidays, PTO)
Employee discount programs
Career growth opportunities
Company
Linde Gas & Equipment
At Linde Gas & Equipment, Inc., we are a trusted provider of industrial gases, applications, products, and services that support welding, cutting, healthcare, and other critical processes.
5001-10000 employees
H1B Sponsorship
Linde Gas & Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (13)
2023 (11)
2022 (36)
2021 (28)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase