Builders FirstSource · 1 day ago
Inside Sales Manager Sales - Inside Sales
Truckee, CA
Full-time
Onsite
Mid Level
$86K/yr - $102K/yr
4+ years expBuilders FirstSource is America’s largest supplier of building materials, dedicated to transforming the future of home building. The Inside Sales Manager is responsible for directing inside sales operations, providing customer support, and maximizing sales and profit objectives while ensuring effective teamwork between inside and outside sales personnel.
Building MaterialManufacturingReal Estate
Responsibilities
Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers. Typically provides support to customers with larger or more complex requirements. Utilizes specialized knowledge and experience to assist customers with issues such as product selection, pricing, availability, refunds/exchanges. Determines customer requirements and expectations in order to recommend specific products and services. May recommend alternative products based on cost, availability or specifications. Generates sales quotations requiring a working knowledge of company products, procedures and practices
Actively engages in selling company products and services. Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.). Enters orders into computer system
May provide support to Outside Sales Representatives and may accompany OSR to customer sites or meetings with customers
Schedules the production and delivery of orders with store operations
Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, indentifying and soliciting new customers and expanding business with current customers
Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities. Identifies trends in customer satisfaction or dissatisfaction
May participate in coordinating and conducting customer workshops
Provides assistance and training to less experienced Inside Sales Representatives. May have responsibility for on-going supervision of the Inside Sales Department
May assist with store housekeeping, signage, stocking, inventory control and other related activities
Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals
Remains current on customer preferences, changes in local codes and product developments by attending in-house training, vendor training or reading trade journals
Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers. Attends periodic safety meetings as required. May recommend changes to improve safety procedures
Carries out other duties as assigned
Qualification
Required
Bachelor's degree in Retail Management or related field and four (4) years retail sales experience and/or management experience, or equivalent combination of education and experience
Knowledge of company products, services, production processes and product standards
Understanding of company policies and procedures relating to sales and customer service
Ability to maintain confidentiality and protect sensitive customer information
Working knowledge of building industry and retail management
Ability to think strategically and to forecast and drive sales
Excellent customer services skills and sales experience
Ability to supervise and achieve work productivity through others
Excellent verbal and written communications skills
Well organized and detail oriented
Proficiency in Office Suite
Benefits
Competitive, affordable benefits designed to make life better for you and the people you love
Great plans that help you and your family to live happier, healthier and more secure lives
Company
Builders FirstSource
Builders FirstSource provides professional class building materials and services to homebuilders and remodelers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.05B2025-05-05Post Ipo Debt· $750M
2024-02-26Post Ipo Debt· $1B
2022-01-19Post Ipo Debt· $300M
Leadership Team
Peter Jackson
Chief Executive Officer
Pete Beckmann
Chief Financial Officer
Recent News
2025-11-21
2025-11-04
Company data provided by crunchbase