Kasa · 1 day ago
Hospitality Associate
Long Island City, NY
Full-time
Onsite
Entry Level
$17.07/hr - $21.59/hr
2+ years expKasa is the leading tech-enabled hotel and apartment hotel brand and manager, focused on delivering high-quality, digitally forward experiences to guests. As a Hospitality Associate, you will be the first point of contact for guests, assisting with their needs while maintaining property standards and ensuring seamless communication with the team.
HospitalityHotelTravel
No H1B
Responsibilities
Welcoming and Assisting Guests: Be the first point of contact for guests, assisting with check–in, and addressing their immediate needs or special requests
Local Expertise: Provide guests with personalized local recommendations and insights, enhancing their overall experience at Kasa
Quality Assurance and Property Upkeep: Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well-stocked and presentable. Perform quality checks using our TechTool 'Safety Culture' after each clean to uphold our high-quality standards
Readiness and Event Planning: Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams
Guest Requests & Troubleshooting: Promptly address and resolve guest requests received through our Task Management Tool 'Breezeway.' Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges
Team Coordination: Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved
Emergency Handling: Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem-solving abilities
Qualification
Required
Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required
At least 1 year of experience in guest service roles
A strong affinity for technology, with previous experience in tech-related tasks, and a keen interest in learning new systems and platforms
Availability for varied shifts, including afternoons, evenings, weekends, and holidays
Access to reliable transportation
Comfortable with lifting items weighing up to 50 pounds
Skilled in maintaining composure and a positive outlook in challenging or high-stress situations
Preferred
You pride yourself on your communication and organizational skills
Benefits
Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 3% of your deferred salary.
Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!
Company
Kasa
Kasa is the industry-standard brand and operator of flexible accommodations.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$166.3MKey Investors
SLWRibbit CapitalFirstMark
2025-08-19Series Unknown· $40M
2023-10-31Series C· $70M
2022-12-08Series C
Leadership Team
Roman Pedan
Founder & CEO
Recent News
2026-01-16
2025-09-19
Company data provided by crunchbase