Washington State Department of Social and Health Services · 2 days ago
DSHS HCLA Public Benefits Specialist
Renton, WA
Full-time
Onsite
Entry, Mid Level
4+ years expThe Washington State Department of Social and Health Services is seeking a Public Benefits Specialist to provide consultation and financial guidance to high-risk clients reliant on various services. The role involves determining eligibility for long-term services, conducting interviews, and managing cases effectively.
GovernmentHealth CareSocial Assistance
Responsibilities
Determine ongoing eligibility for Long-Term Services and Support programs, which include hospice, institutional care, and HCB Waiver Services
Conduct intensive, confidential in-person and telephone interviews with clients, client representatives, attorneys, medical providers, and guardians; arrange accessibility, reasonable accommodations, or interpreters when necessary
Recognize and recalculate incorrect payments of grants, food benefits, medical assistance, and Long-Term Services and Supports
Provide professional case management
Input and receive data using multiple computer systems
Analyze written and oral information received and legal documents, which includes court orders, contracts, insurance policies, trusts, life estates, and promissory notes
Interpret the Washington Administrative Code, Revised Code of Washington, procedural manuals, policies, and policy clarifications
Use the statewide asset verification and real property database to evaluate the impacts of real property transfers, quit claims, and sales
Respond to case audits and make corrections
Qualification
Required
Compassionate people with four years equivalent work experience in financial services: examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims; or in a customer service job where the major duties involve public contact or a job providing staff support in financial eligibility determination
Or, one year of equivalent out-of-state experience conducting financial eligibility determination for public assistance that includes financial, medical, and food stamp programs
Or, a bachelor's degree ready to exert their best efforts to learn and enhance skills to become a Public Benefits Specialist
Determine ongoing eligibility for Long-Term Services and Support programs, which include hospice, institutional care, and HCB Waiver Services
Conduct intensive, confidential in-person and telephone interviews with clients, client representatives, attorneys, medical providers, and guardians; arrange accessibility, reasonable accommodations, or interpreters when necessary
Recognize and recalculate incorrect payments of grants, food benefits, medical assistance, and Long-Term Services and Supports
Provide professional case management
Input and receive data using multiple computer systems
Analyze written and oral information received and legal documents, which includes court orders, contracts, insurance policies, trusts, life estates, and promissory notes
Interpret the Washington Administrative Code, Revised Code of Washington, procedural manuals, policies, and policy clarifications
Use the statewide asset verification and real property database to evaluate the impacts of real property transfers, quit claims, and sales
Respond to case audits and make corrections
Preferred
Thrives in a standardized work setting
Familiarity with using various computer programs
Communicate effectively with people in diverse or difficult situations, including calming others, engaging with people who have communication barriers, assisting underserved populations, and discussing private and unpleasant options, in person and over the phone
Can work with complex technical regulations and procedures, and interpret complex situations
Will refrain from personal bias when determining eligibility
Is capable to prioritize and perform multiple tasks in a busy office with numerous interruptions
Benefits
King County employees receive 5% premium pay in addition to the advertised salary.
King County employees are eligible to receive an Orca Card for transportation needs.
Company
Washington State Department of Social and Health Services
Washington State Department of Social and Health Services offers long-term care and behavioral health assistance to the community.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Candice Yi, MSW, LICSW
Deputy Chief Executive Officer/SCC
Charles Southerland
Chief Executive Officer
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