Chubb · 1 day ago
Claim Center Trainer
Battlefield Corporate Center, Chesapeake, VA, 23327, US
Full-time
Hybrid
Entry, Mid Level
2+ years expChubb is a world leader in insurance, providing a diverse range of insurance services globally. They are seeking a Claim Center Trainer to design and deliver training programs for new hires and current employees in the North America Claim Center, focusing on skill development and knowledge transfer.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Facilitate the delivery of virtual and in-person new hire and upskill curricula using diverse facilitation methods to maximize learner engagement
Design new hire and upskill curriculum
Assess learner needs to adapt training delivery and design
Collaborate with subject matter experts and leadership to ensure content accuracy and alignment with business objectives
Evaluate training effectiveness through feedback, assessments, and performance metrics
Maintain currency with industry trends, adult learning principles, and new facilitation techniques to continuously enhance training programs and promote continued learning within North America Claim Center
Qualification
Required
Bachelor's Degree (or equivalent experience)
2+ years of experience in facilitation, instructional design, or a related field
Strong coaching and mentoring expertise to support learning and enhance performance
Demonstrated ability to engage learners using facilitation techniques and virtual platforms for remote delivery
Knowledge of adult learning theories and instructional design methods
Strong knowledge of claims processes, documentation, provider platforms, and customer service best practices
Preferred
Demonstrated proficiency in North America Claims Contact Center workflows and processes, with strong technical expertise and thorough understanding of Best Practices
Experience handling Worker's Compensation Claims
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Media OutReach Newswire
2026-01-22
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2026-01-08
Company data provided by crunchbase