Gates Corporation · 4 days ago
Customer Experience Account Manager
Greenville, SC
Full-time
Onsite
Mid Level
3+ years expGates Corporation is a leading manufacturer of application-specific fluid power and power transmission solutions. They are seeking a Customer Experience Account Manager to deliver the best service experience possible to clients in North America, managing key customer accounts and resolving inquiries.
Industrial Automation
No H1B
Responsibilities
Your objective will be independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements
Some daily activity could include managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, freight forwarders, and Returns to achieve first call resolution goals
Initiate and expedite production for Gates products based on customer requirements
Provide Gates product information, competitive product interchange, and product substitutions to customers
Utilize Salesforce.com CRM or another tool to track customer cases
Support CX team in meeting monthly metrics
Qualification
Required
3-5 years of relevant work experience, preferably with a focus on customer service in a fast-paced, dynamic environment
Strong written and verbal communication skills
Excellent listening skills
Self-starter with attention to detail and drive to ensure customer success through relentless follow-up
Experience building relationships with customers and collaborating with a team
Requires decisiveness and willingness to take action based on individual customer issues
Proficiency with Microsoft Word, Excel, and ability to work within database systems
Disciplined and supportive of guidelines, policies, and metrics as established by the CX team
Must be legally authorized to work in the United States on a permanent basis without sponsorship
Preferred
Bachelor's Degree, preferred
Interest in learning about our complex and unique customers in the Industrial and Automotive markets
Benefits
Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days
401(k): 3% company contribution and additional 3% company match
Tuition Reimbursement
Company
Gates Corporation
We are a leading manufacturer of application-specific fluid power and power transmission solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brooks Mallard
Executive Vice President, CFO
Heather Celeste
Regional CFO, Americas
Recent News
2024-05-01
2024-04-14
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