Acosta · 1 day ago
Customer Specialist NE
Keene, NH, United States
Full-time
Onsite
Mid, Senior Level
$40K/yr - $55K/yr
4+ years expAcosta Group is a collective of trusted retail, marketing, and foodservice agencies, and they are seeking a Customer Specialist NE. In this role, you will manage vendor replenishment, maintain item data, and act as a liaison between the retailer and Acosta to resolve order issues efficiently.
MarketingSales
Responsibilities
Own vendor replenishment for your assigned retailer/market, advising teams and ensuring accurate, on time vendor purchase orders from creation through confirmation
Set up and maintain item data (pricing, promotions, pack/size, and dimensions) so product information is clean, current, and consistent across retailer systems
Monitor replenishment systems daily to catch inaccuracies early, prevent stockouts/overstocks, and keep orders flowing smoothly
Serve as the liaison between Acosta and the retailer, troubleshooting order issues and driving quick, professional resolutions
Build strong relationships with vendor partners within the retailer’s organization—be their trusted point of contact
Update authorized assortments and store codes weekly so stores reflect the latest item lists and distribution
Validate and correct product data quality (e.g., invalid UPCs, weights, pallet/cube specs) across customer systems to improve accuracy and speed
Support Business Managers with inventory reviews, code‑date checks, and warehouse‑level product rotation to protect on‑shelf availability
Collaborate as a core team player to strengthen Acosta’s customer partnership and deliver flawless retail execution
Jump in on special projects that streamline processes and enhance the customer/vendor experience
Qualification
Required
High School Diploma/GED required; some college preferred
4+ years customer service experience (2+ years senior level)
Food brokerage experience as Sales Support Associate or Lead strongly preferred
Advanced proficiency in Word, Excel, presentations, and email
Typing speed: 60+ wpm
Strong interpersonal, organizational, and administrative skills
Effective verbal and written communication
Professional image and ability to represent the company
Valid driver's license and reliable transportation
Comfortable using standard office equipment
Seeing
Preferred
some college preferred
Food brokerage experience as Sales Support Associate or Lead strongly preferred
Company
Acosta
Acosta brings simplicity to retail sales.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Berkshire Partners
2014-07-28Acquired
2003-01-27Series Unknown
Leadership Team
Darian Pickett
Chief Executive Officer
Linda Hodnett
Retired VP of Sales
Recent News
Company data provided by crunchbase