NEOGOV · 1 day ago
Customer Services Specialist
78203, TX
Full-time
Onsite
Entry Level
$21.15/hr - $26/hr
2+ years expNEOGOV is a company that provides innovative solutions for public sector organizations. They are seeking a Customer Services Specialist responsible for addressing citizens' complaints, questions, and requests regarding City services while ensuring satisfactory resolutions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Follows-up on citizens' complaints, requests, and inquiries to ensure that all concerns are satisfactorily resolved
Works with departments and divisions in the formulation of complaint handling procedures for customer service
May conduct on-site investigations of complaints
Attends citizen/neighborhood meetings to present and obtain information
Develops a database to provide accurate data regarding the number and type of complaints, locations, times, responses, recurrences, and actions taken
Confers with supervisory or managerial personnel to recommend changes in order to avoid recurring customer complaints
Performs related duties and fulfills responsibilities as required
Qualification
Required
Two (2) years of college from an accredited college or university
Two (2) years of increasingly responsible experience in public information and customer assistance and use of computer data in the analysis of service delivery
Valid Class 'C' Texas Driver's License
Benefits
Subsidized health care benefits for active and retired employees
Paid disability benefits
Paid life insurance
Automatic participation in a pension program which is currently matched two to one
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase