Chief · 1 day ago
Billing Ops & Systems Senior Manager (Temp)
New York
Contract
Hybrid
Senior Level
$62.50/hr - $62.50/hrChief is a private network of powerful women executives aiming to maximize leadership impact. The Billing Operations and Systems Senior Manager will lead the transformation and scalability of billing operations, optimize billing software, and ensure exceptional member experience while collaborating with various teams.
EducationProfessional NetworkingSocial NetworkWomen's
Responsibilities
Evaluate our current billing processes and recommend/implement improvements, whether in our current system or by implementing a new billing system
Lead a high-performing team that manages all aspects of day-to-day billing operations, ensuring adherence to policies and procedures while providing outstanding Member experience
Develop and maintain procedural documentation and internal controls within the billing function
Partner cross-functionally with key business stakeholders (including Sales and Member Experience teams) to ensure alignment and support on day-to-day operations as well as strategic initiatives
Lead the development, preparation, and analysis of key performance indicators and operational metrics to provide insight into areas of strength and opportunities for improvement
Qualification
Required
Experience implementing a new billing system and/or overhauling billing processes
Strong interpersonal and communication skills (both written and verbal) with experience in customer service
An ability to work cross-functionally and collaborate with various teams in the organization
Proven organizational skills, with a high attention to detail, critical thinking skills, and a strong personal commitment to meeting deadlines
Preferred
Experience with high-volume billing operations with preferred experience in the technology / SaaS/membership space
Experience with Salesforce and Chargebee is a plus
Benefits
Flexible vacation policy
20 weeks of paid gender neutral parental leave
Full medical, dental, and vision packages
401(k)
Opportunity to work for a startup focused on driving real change for women in business
Opportunity to create and attend inspiring experiences and events with leaders of the industry
Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers
Company
Chief
Chief is a private membership network focused on connecting and supporting women executive leaders.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$140MKey Investors
CapitalG
2022-03-31Series B· $100M
2020-05-21Series A· $15M
2019-10-25Secondary Market
Leadership Team
Alison Moore
Chief Executive Officer
Carolyn Childers
Co-Founder & Chairman of Board
Recent News
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