DYOPATH · 1 day ago
Service Desk Level 1 Analyst (Temporary)
Houston, TX
Full-time
Onsite
Entry Level
$33/hr - $33/hr
1+ years expDYOPATH is seeking a Service Desk Level 1 Analyst who is passionate about providing outstanding customer service and solving technical challenges. In this role, you will be the first point of contact for IT support, responsible for troubleshooting and resolving issues while ensuring customer satisfaction.
Cloud ComputingConsultingEducationInformation TechnologyOutsourcing
Responsibilities
Respond to phone calls, emails, and chat messages with professional, friendly support
Log all interactions accurately in the ticketing system
Provide first-level troubleshooting for desktops, laptops, printers, mobile devices, software, and basic network issues
Resolve what you can — and escalate the rest to the right team
Ensure timely, accurate, high‑quality resolutions
Follow up with users to ensure satisfaction
Continuously grow your tech expertise through training, certifications, and self-learning
Participate in special IT projects as assigned
Qualification
Required
High school diploma or equivalent required
1–2 years in a technical support or service desk role
Strong customer service mindset — able to explain technical concepts to all users
Proficiency with Microsoft Office
Proficiency with Windows operating systems
Basic network troubleshooting
Ability to multitask, prioritize, and work both independently and collaboratively
Excellent problem-solving and analytical skills
Preferred
Associate or bachelor's degree in Computer Science or related field preferred
Certifications (or working toward): HDI Support Center Analyst (HDI‑SCA)
Certifications (or working toward): ITIL Foundation
Certifications (or working toward): Microsoft 365 Certified: Fundamentals
Familiarity with ITIL or similar frameworks is a plus
Benefits
Certifications, training, and career pathways to help you level up.
Company
DYOPATH
Dyopath specializes in IT outsourcing, education, connectivity, IT consulting, managed security, virtualization & cloud computing services.
501-1000 employees
H1B Sponsorship
DYOPATH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Chuck Orrico
SVP Sales and Marketing, Co-Founder, DYOPATH
Recent News
2025-11-08
2025-10-15
2025-06-12
Company data provided by crunchbase