Vectour Group · 3 days ago
Dispatcher - Paratransit Services
Atlanta, GA
Full-time
Onsite
Entry Level
$18.30/hr - $18.30/hr
1+ years expVectour Group is a leading transportation management and facilities support services company with over 40 years of experience. They are seeking a Dispatcher who will be responsible for scheduling and dispatching operators and drivers, ensuring efficient operation and customer service in passenger transport.
CommercialFacilities Support ServicesStaffing AgencyTransportation
Responsibilities
Assign transportation services efficiently and maintain accurate check-out logs
Assign stand-by or extra-board operators during operator absences, increased service volumes, or to minimize service disruptions due to traffic, vehicle malfunctions, operator issues, or emergency situations
Maintain attendance logs for operators and relevant staff
Assign vehicles, considering preventive maintenance schedules and capacity needs
Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance as needed
Monitor operators and trip status, adjusting and reassigning as necessary to ensure on-time performance
Maintain scheduling and performance data during real-time operations
Document daily events related to service accurately and appropriately
Communicate effectively with operations staff regarding scheduling or passenger issues
Maintain a professional demeanor and appearance at all times
Handle multiple tasks accurately and effectively in a fast-paced environment
Effectively direct employees in the performance of their duties
Perform other duties as assigned to ensure the efficient operation of the department
Qualification
Required
High school diploma or equivalent (G.E.D.)
Minimum age of 21 years
At least one (1) year of dispatch operations experience within the transportation industry
Excellent communication skills with the ability to adapt to changing situations and actively listen to feedback
Customer service-oriented mentality with keen attention to detail
Demonstrated poise, tact, diplomacy, good judgment, and discretion
Proficiency in both verbal and written communication
Detail-oriented, well-organized, with effective time management skills
Proven customer service and interpersonal skills
General knowledge of Windows-based computer operating systems and Microsoft Office
Ability to work collaboratively as a member of a team
Professional interaction with internal and external customers on all levels, and the ability to work effectively with diverse groups
Adaptability and flexibility in a fast-paced environment
Competence in using a multi-line phone system and managing multiple tasks concurrently
Must be willing to submit to drug testing and undergo a background check
Benefits
Competitive Pay
Advancement Opportunities
Medical, Dental, Vision, Disability and Life Insurance
401K With Employer Match
7 Paid Holidays
Paid Sick Leave
Paid Vacation
Great Coworkers!
Company
Vectour Group
Vectour Group is a transportation company that provides staffing, facility support, and outreach engagement services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Reggie Haslam, Jr.
President and CEO
Company data provided by crunchbase