Goldfish Swim School Franchising, LLC · 1 day ago
Learning Development Lead - Pool Operations
Northville, MI
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
3+ years expGoldfish Swim School is seeking a passionate and experienced Learning & Development Lead to oversee and elevate the training of swim instructors and aquatic staff across their network of franchise locations. This role is vital in ensuring consistent teaching standards, safety practices, and customer service excellence, while also onboarding and developing Assistant General Managers specializing in aquatics.
EducationFitnessWellness
Responsibilities
Design and deliver hands-on, poolside training workshops for new and existing swim instructors
Support the development and rollout of instructional materials, training manuals, and best practices for aquatic instruction
Facilitate onboarding and continuous learning for new AGMs specializing in aquatics, ensuring they meet leadership and instructional benchmarks
Mentor AGMs to become high-performing leaders and trainers within their respective schools
Conduct regular on-site visits to franchise locations to observe lessons, provide feedback, and coach instructors
Evaluate instructor performance using standard rubrics and provide actionable development plans
Ensure franchisee operations are in compliance with brand standards, safety policies, and instructional protocols
Partner with local leadership to identify performance gaps and develop strategic training responses
Host regional or national aquatic-focused workshops and seminars to advance instructor skills and engagement
Stay current with industry standards and integrate best practices into training content
Promote a culture of continuous improvement and professional growth among aquatic teams
Work cross-functionally with operations, safety, and franchise support teams to ensure cohesive training efforts
Serve as a brand ambassador and training liaison to franchise owners and their teams
Contribute to the development and refinement of training strategies and long-term learning initiatives
Qualification
Required
Minimum 3–5 years of experience in swim instruction, aquatics programming, or a related leadership/training role
Proven experience training, coaching, or mentoring instructors or operational leaders
Excellent understanding of swim school operations, safety compliance, and customer service principles
Strong interpersonal, facilitation, and communication skills
Ability to travel frequently to franchise locations (including overnights and weekends as needed)
Preferred
Lifeguard, CPR, and relevant aquatic instructor certifications (e.g., WSI, STA, Swim England)
Experience in franchising or multi-site operations
Company
Goldfish Swim School Franchising, LLC
Goldfish Swim School was founded in 2005 by husband and wife team Chris and Jenny McCuiston.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Dennis L.
Chief Technology Officer
Adrian Eagles
Chief Financial Officer
Recent News
Hartford Business Journal
2025-11-28
Company data provided by crunchbase