USAble Life · 1 day ago
Sales Operations Administrator I or II - Remote in Little Rock, AR
United States
Full-time
Remote
Entry, Mid Level
$45K/yr - $75K/yr
1+ years expUSAble Life is a company dedicated to making a meaningful difference in the lives of customers and employees. The Sales Operations Administrator will provide operational and account management support to sales staff and partners, coordinating sales operations duties and improving processes for better customer service.
Health CareSecurity
Responsibilities
Provides account management support to sales staff and Partners
Coordinates requests and compilation of quotes for various products and carriers and assists in preparing them for delivery and tracking
Coordinates the timeline of set up, enrollment, processing, reconciliation and implementation on all sales and enrollments
Coordinates the organization, submission, and reconciliation of new business
Provides sales support and customer service-related support to both new and existing business
Provides operational support including coordinating timeline of enrollment, processing, reconciliation, and implementation
Audit and validate all group and voluntary applications before submitting
Requests and submits various reports including hybrid tracking reports, commission distribution form, pending reports for individual products and creates missing information and payroll reports for sales staff, brokers, and groups
Assists sales staff with pre- and post-enrollment duties
Organizes and maintains database and files related to groups, notify sales staff/group/BCBS of approval/denial and load notes into reports
Provides administrative support including compiling and preparing correspondence, reports, sales tracking information, presentation assistance, and spreadsheets
Conducts research and prepare reports for special projects as assigned
Maintains departmental calendars for assigned management and staff
Schedules and arranges departmental and committee meetings, conference calls, and appointments as necessary and coordinates travel, logistics and topics for conferences
Ensures materials and supplies that are needed for day-to-day operations
Provides problem resolution support to resolve escalated issues by working with internal Departments
Tracks all Tier 2 calls and emails and provide first response within 24 hours
If research is needed, follow-up should be provided every 24 to 48 hours until resolution occurs
Performs other related duties and responsibilities as assigned
Qualification
Required
Ability to work independently, manage priorities and workflow
Ability to work in office as needed to facilitate meetings
Strong customer service orientation and skills
Strong detail orientation and organization skills
Strong problem solving and analytical skills
Excellent oral, written, and interpersonal communication skills
Demonstrate ability to assist and guide others
Ability to identify customer needs and work with sales staff to help identify opportunities
Ability to develop and strengthen relationships
Intermediate MS Office Outlook, Word, Excel and PowerPoint skills
Ability to handle confidential and time-sensitive information
Bachelor's degree or equivalent work experience
Ability to earn Life & Health Insurance License within 90 days
1 years in administrative/marketing operations support position as a site coordinator/office manager
Or, equivalent military experience
Preferred
2-3 years of operations support experience in insurance industry
Benefits
Outstanding and affordable benefits package
PTO provided at date of hire
11 paid holidays
401(k) with up to 6% match; fully vested from day 1
Remote opportunities with company-provided equipment
Career advancement opportunities
Tuition Reimbursement
Employee Assistance Program
Inclusion Council and Employee Resource Groups
Recharge Days and Volunteer Time Off
Company
USAble Life
USAble Life provides comprehensive and benefits for employees.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Macy
President & CEO
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-06-24
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