Stellantis Financial Services US · 2 days ago
Specialized Service Rep II
Atlanta, GA
Full-time
Onsite
Mid Level
3+ years expStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers. The Specialized Service Specialist II is responsible for executing daily functions within the Specialized Service department, including processes related to Total Loss and Insurance/Rebate cancellations, while ensuring exceptional support to customers and compliance with company policies.
AccountingFinanceLeasing
No H1B
Responsibilities
Handle all inbound phone calls with a focus on customer service excellence; review, document, and follow up with outbound calls as needed
Monitor in-house check payments received from dealerships or insurance providers; update customer accounts with accurate payment details, insurance, and/or title information
Independently manage and process Total Loss and Rebate claims with greater complexity to ensure timely resolution and compliance with applicable laws
Collaborate with dealership partners while executing comprehensive investigations into refund procedures and eligibility criteria
Review, update, and follow up on financial documents, contracts, and payoff statements to ensure accuracy and proper claim settlements for Lease and Retail accounts
Calculate, reconcile, and prepare warranty refunds for management approval, including escalated or disputed cases
Maintain detailed records and documentation of all reinstatement and refund activities to support audit readiness and operational transparency
Additional duties may be assigned as needed to support departmental or organizational objectives
Qualification
Required
Minimum of (3) years of experience in Auto Collection and/or Customer Service experience, Repossession, Title and Auto Insurance
Demonstrated experience handling complex servicing scenarios such as customer complaints, repossession, Total Loss / Rebate refunds and/or Title processes
High School Diploma / GED
Overtime required – required on an as needed basis
Travel 0-10% - No travel required
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA & Dallas, TX
An applicant must be authorized to work in the United States to be eligible for this position
Preferred
Strong ability to review and interpret complex claim documentation, financial statement, and payoff/rebate calculation with minimal supervision
Demonstrated experience in processing total loss and rebate claims, including escalated or disputed claims with lease and retail accounts
Have strong mathematical skills, including the ability to calculate rebates, process payments, and reconcile totals across various units of measurements using whole numbers, fractions, and decimals
Ability to follow detailed instructions and standard operating procedures to ensure accurate claims and rebate processing
Advance proficiency in MS Excel software, MS Word software, and MS Access software (or similar database and reporting tools). Clear and legible handwriting for accurate documentation
In-depth knowledge of state and federal regulations related to insurance claims, rebates, consumer finance, and collection practices
Excellent written and verbal communication skills, with the ability to interact professionally with customers, financial institutions, insurers, and internal stakeholders
Company
Stellantis Financial Services US
Stellantis Financial Services provides new and used auto financing for Stellantis’ premier brands: Chrysler, Dodge, Jeep®, Ram, Mopar, SRT, FIAT®, and ALFA ROMEO.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alberto Grippo
Deputy CEO, COO Commercial Lending
Bennie Duck
Executive Vice President and Chief Financial Officer
Company data provided by crunchbase