WSI (Warehouse Specialists, LLC) · 1 week ago
Regional IT Support Specialist
Garland, TX
Full-time
Hybrid
Mid Level
3+ years expWSI (Warehouse Specialists, LLC) is seeking a skilled and motivated Regional IT Support Specialist to join their IT Operations team based out of Dallas, TX. This role is responsible for owning and supporting warehouse technology across WSI’s Southern Region, serving as the primary technology partner for site leadership while ensuring reliability, scalability, and alignment with business needs.
LogisticsSupply Chain Management
Responsibilities
Own the overall health, stability, and continuous improvement of warehouse technology across the assigned Southern Region, acting as the primary IT partner to site leadership
Serve as the primary regional IT contact for warehouse locations, providing a mix of on-site and remote support while maintaining strong working relationships with warehouse managers and operations leadership
Install, configure, support, and maintain warehouse endpoint technology including Panasonic Toughbook G2 tablets, Zebra handheld scanners and printers, Ricoh multifunction printers, and supporting peripherals
Troubleshoot and support network infrastructure in coordination with the infrastructure team, including wireless access points, switches, VLAN connectivity, and warehouse floor coverage issues
Lead and support new warehouse site launches, technology deployments, refresh initiatives, and regional IT projects from planning through execution and stabilization
Diagnose and resolve complex technical issues escalated from the Service Desk, ensuring timely resolution, clear communication, and minimal operational disruption
Support barcode scanning and label printing environments, including device configuration, print queues, server-side dependencies, and workflow optimization
Maintain accurate and up-to-date asset records, documentation, and regional inventory tracking using Freshservice Asset Management and established IT standards
Identify recurring issues and operational pain points, proactively recommending and implementing technology improvements that enhance reliability and efficiency
Collaborate closely with IT Operations, Infrastructure, Security, and Service Desk teams to ensure consistent standards, tooling, and support processes across all sites
Participate in an on-call rotation and provide after-hours support as required to maintain warehouse uptime and meet business-critical service expectations
Travel regularly between warehouse locations to provide hands-on support, perform audits, complete deployments, and maintain strong site engagement
Qualification
Required
Strong working knowledge of Windows 10 and Windows 11, Microsoft 365, and modern endpoint management using Microsoft Intune and Autopilot
Proven ability to independently troubleshoot and resolve complex hardware, software, and connectivity issues in warehouse and field environments
Solid understanding of network fundamentals including switches, VLANs, wireless access points, and device connectivity in large-floor warehouse settings
Hands-on experience supporting warehouse technology ecosystems, including mobile computing devices, barcode scanners, label printers, and multifunction printers
Experience diagnosing and resolving printing, scanning, and label workflow issues in high-volume operational environments
Ability to operate autonomously, manage competing priorities across multiple sites, and make sound technical decisions without direct supervision
Strong documentation and asset management discipline, with experience maintaining accurate inventories, configurations, and procedural documentation
Demonstrated ability to communicate effectively with warehouse leadership, business stakeholders, and technical teams, translating technical issues into operational impact
Experience collaborating cross-functionally with Infrastructure, Security, and Service Desk teams to maintain consistent standards and support models
High level of accountability, ownership, and professionalism, with a customer-focused mindset oriented toward operational uptime and continuous improvement
Preferred
3+ years of IT experience in a warehouse, field service, or operations support environment
Familiarity with Meraki Dashboard, Entra ID, and Freshservice
Understanding of warehouse management systems (WMS) and logistics workflows
Certifications such as CompTIA Network+, ITIL, or Microsoft Certified Professional are a plus
Benefits
Competitive wages, and opportunities for advancement.
Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoes, and Safety Glasses Reimbursement.
Company
WSI (Warehouse Specialists, LLC)
WSI delivers end-to-end 3PL solutions that unlock exceptional customer experiences.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel VandenHeuvel
CFO
Paul Simmons
Chief Operating Officer
Recent News
2025-12-09
Morningstar.com
2025-10-23
Company data provided by crunchbase