First American · 2 weeks ago
Loss Mitigation Underwriter
United States
Full-time
Remote
Entry Level
$26.88/hr - $35.82/hr
1+ years expServiceMac is a new sub-servicing entity focused on providing superior technology, products, and services for the mortgage and real estate industries. They are seeking a Loss Mitigation Underwriter to evaluate applications and manage a caseload of files, ensuring compliance with guidelines while improving customer experience.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Reviews and evaluates policy applications, renewals, re-pricings, restrictions, and cancellations to determine risk acceptability and coverage
Reviews loss mitigation package documentation to determine if the homeowner qualifies for a loss mitigation option. Reports information to the investor, client, and insurer
Educates homeowners about loan modification programs, forbearance plans, repayment plans, short sales, and deeds in lieu options as applicable
Calculates income, expenses, and escrow advances in accordance with departmental and investor/insurer/client guidelines
Orders and reviews title searches and BPO/AVM/appraisals as applicable
Reviews and implements according to investor/client/insurer guidelines for loan modifications, forbearances and repayment terms, short sales, and deeds in lieu
For short sales, reviews marketing strategies, listing history, offer activity. Resolves counter offers in accordance with departmental procedures and investor/insurer/client guideline
Requests and follows up on foreclosure holds as necessary
Submits loss mitigation requests to investor/client/MI for approval as required
Declines files as directed in accordance with departmental procedures as set forth by investor/client/investor/insurer guidelines and sends appropriate denial letter if homeowner does not qualify for a workout option
Prepares and sends trial period documents, forbearance plan documents, repayment plan agreements, short sale approval and closing letters and decline letters as needed
Monitors status of repayment plans, forbearance plans, and trial period plans and update MSP system and investor system of record with payment records as needed
Answers inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt
Contacts homeowners and real estate agents to provide status of loss mitigation files
Maintains a caseload of files as established by the department
Manages written and verbal correspondence between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
Follows functional area’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations
Actively contributes to the results of a team and works toward achieving goals and objectives
Qualification
Required
High School diploma or equivalent
1-3 years of experience in Collections, Loss Mitigation or other mortgage banking, mortgage servicing or real estate related experience
Working knowledge of fundamental concepts, practices and procedures of department/field
Risk assessment skills
Organized and self-motivated with ability to meet strict deadlines
Persuasive and professional communication skills
Strong Customer Service skills
Strong verbal and written communication skills
Demonstrated ability to provide attention to detail and concern for accuracy and consistency in results
Ability to learn rules, regulations, and laws to meet state, investor, client, and insurer guidelines
Establishes effective working relationships at the work group level
Preferred
Some college preferred
Knowledge of Black Knight MSP system preferred
Knowledge of Consumer Finance Protection Bureau (CFPB) and Fair Debt Collection Practices Act (FDCPA) guidelines preferred
1-3 years of mortgage servicing Loss Mitigation Underwriting experience strongly preferred
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Jody Mulkey
Chief Technology Officer
Abder Boukour
Chief Enterprise Architect, Strategy and Innovation
Recent News
2026-02-02
2026-01-22
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