Veritas Veterinary Partners · 1 day ago
Senior Veterinary Client Service Representative - Garden State Vet
246 Industrial Way, Eatontown, NJ 07724
Full-time
Onsite
Mid, Senior Level
$23/hr - $23/hr
1+ years expVeritas Veterinary Partners is a leader in veterinary medicine, offering career opportunities in state-of-the-art facilities across the U.S. The Senior Veterinary Client Service Representative will support front desk operations, provide guidance to the CSR team, and ensure a positive client experience in a high-acuity medical environment.
Health CareVeterinary
Responsibilities
Provide on-shift guidance and support to the CSR team to maintain focus, professionalism, and workflow
Assist with client check-in/check-out, appointment scheduling, phone coverage, and payment processing/posting
Serve as a point of contact for routine client concerns and escalate issues appropriately
Support onboarding and training of new CSRs alongside leadership
Lead brief morning huddles to align daily priorities
Coordinate basic coverage needs for callouts and scheduled PTO
Complete assigned callbacks for discharged cases
Monitor and respond to messages in a timely manner
Complete simple administrative tasks
Other duties as assigned
Perform mid-day reviews of payment postings to ensure accuracy
Qualification
Required
Veterinary client service experience is strongly preferred; candidates with experience in fast-paced medical, emergency, or specialty healthcare environments (human or veterinary) will also be considered
Minimum of 1 year of client-facing experience in a medical or high-volume service setting
Comfortable supporting clients during emotionally charged situations
Confident providing peer-level guidance
Calm, organized, and professional under pressure
Reliable, detail-oriented, and able to model positive behavior for teammates
All current positions require the ability to speak, read, and write English proficiently
Preferred
Previous lead, senior, or shift-lead experience is preferred but not required; demonstrated ability to support and guide peers is essential
Additional fluency in other languages is preferred but not required
Benefits
Health, dental, and vision insurance, with HSA option- some plans paid 100%
Maternity/Paternity leave
Retirement Plan – 401K with employer match
Employee Referral Bonus
Paid Time off
Mental health support with Talkspace
Uniforms provided
Pet discounts for medical care
Company
Veritas Veterinary Partners
Veritas Veterinary Partners is a growing family of specialty and emergency pet hospitals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Scavelli
Founder and Chief Medical Officer
Recent News
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