BY Recruiting · 1 day ago
Customer Service Specialist
Clarkston, MI
Full-time
Hybrid
Entry, Mid Level
$25/hr - $30/hr
2+ years expBY Recruiting is seeking a Customer Service Specialist to act as a customer advocate within the organization. The role involves responding to inquiries, processing sales orders, and ensuring high levels of customer satisfaction while collaborating with various teams to optimize order fulfillment and service quality.
Staffing & Recruiting
Hiring Manager
Madeline B.
Responsibilities
Act as a customer advocate within the organization, ensuring high satisfaction levels
Respond to phone, email, and fax inquiries within a set timeframe
Process and manage sales orders accurately, adhering to established procedures
Follow customer service best practices to enhance efficiency and satisfaction
Monitor and ensure timely order entry, shipment processing, and invoicing
Build and maintain strong relationships with customers, sales representatives, and internal teams
Analyze customer inventory reports to manage stock levels and optimize order fulfillment
Oversee custom stock programs, blanket purchase orders, and consignment inventory to prevent stock shortages or excess
Collaborate with sales teams to enhance freight consolidation efforts and cost-saving strategies
Handle return requests and process necessary adjustments efficiently
Manage shipping documentation, including bills of lading, to meet processing deadlines
Provide support to fellow team members in their absence, covering various administrative and customer service duties
Participate in continuous improvement initiatives, training programs, and performance evaluations to enhance service quality
Contribute to process improvement discussions, training sessions, and team development activities
Document and escalate customer concerns regarding products or services to management
Develop a thorough understanding of company products and account-specific details
Engage in operational efficiency meetings and contribute to process optimization discussions
Travel as needed for on-site customer engagement and account management support
Qualification
Required
Minimum of two years of customer service experience, preferably in a related industry
Strong ethical standards and professionalism in daily interactions
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher)
Excellent organizational and multitasking skills with the ability to manage multiple projects
Ability to work independently, take initiative, and execute tasks effectively
Strong written and verbal communication skills for diverse audiences
Ability to interpret and follow written and verbal instructions, including process guidelines
Competency in basic mathematical functions, including arithmetic and unit conversions
Company
BY Recruiting
Why Choose BY Recruiting? BY Recruiting was founded by Ben and Tony, who bring over 20 years of combined experience in the staffing industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase