Customer Support Representative II (Remote) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Hydromax USA · 15 hours ago

Customer Support Representative II (Remote)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$23/hr - $25/hr

Hydromax USA is a leader in advanced field services and solutions dedicated to improving the safety, sustainability, and reliability of the nation’s energy assets. The Call Center Support Representative plays a vital role in ensuring customer satisfaction by managing a high volume of inbound and outbound calls while collaborating with technicians and other departments to optimize service delivery.

IndustrialInfrastructureProfessional Services

Responsibilities

Respond promptly to all customer and technician inquiries via phone, email, or other communication channels
Efficiently conduct and manage a large volume of inbound and outbound customer service calls
Work closely with technicians, managers, and other departments to maintain seamless operations
Participate in call calibration sessions for quality improvement purposes
Address scheduling conflicts, route optimization, and urgent service requests efficiently
Keep comprehensive and accurate records of service requests, technician assignments, and customer feedback
Use advanced scheduling tools to reduce travel time and maximize productivity
Provide a high level of customer service to exceed customer expectations and establish sustainable relationships
Analyze complex information to identify escalation opportunities and recommend optimal solutions

Qualification

Customer serviceEffective communicationCall managementScheduling toolsTeam collaboration

Required

Quick decision-making skills
Effective communication skills
Ability to manage a high volume of inbound and outbound calls
Experience in customer service
Ability to work in a fast-paced team environment
Ability to collaborate with technicians and other departments
Ability to keep comprehensive and accurate records
Experience using advanced scheduling tools
Ability to analyze complex information

Company

Hydromax USA

twittertwittertwitter
company-logo
Since 2003, Hydromax USA has been a leader in advanced field services and solutions that empower utilities to make the most of their infrastructure investments.
dateFounded in 2003
location
Chandler, Indiana, USA
people-size501-1000 employees
web-link
https://www.hydromaxusa.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
2016-04-22Private Equity

Leadership Team

leader-logo
Chris Jensen
President and CEO
linkedin
leader-logo
Lici Fagan
Human Resources Business Partner
linkedin

Recent News

Newswire
Following Completion of Expansion Concept Studies HyProMag USA Advances Expansion to Three States Supporting a Path To Triple U.S. Rare Earth Magnet Capacity by 2029
2026-01-13
Morningstar.com
Following Completion of Expansion Concept Studies HyProMag USA Advances Expansion to Three States Supporting a Path to Triple U.S. Rare Earth Magnet Capacity by 2029
2026-01-12
Morningstar.com
HyProMag USA Provides Positive Update to Valuation Of Expanded Dallas-Fort Worth Plant And Commences Strategic Review to Explore a U.S. Listing
2025-12-15
Company data provided by crunchbase