Indiana University · 8 hours ago
Student Services Generalist
Bloomington, IN
Full-time
Onsite
New Grad, Entry Level
$44K/yr - $47K/yrIndiana University is dedicated to building a better world through education and civic engagement. The Student Services Generalist serves as the front line resource for the Master's Program Office, responsible for designing and administering various student services and collaborating with faculty and staff to enhance the student experience.
Higher Education
Responsibilities
Frequently engages directly with students, providing information and advice regarding student-related services. Initiatives and programs may be focused on multiple student populations
Collaborates with staff in own department and other departments on shared student services goals
Manages communication releases and compiles the weekly student newsletter
Manages all financial transactions and travel on behalf of MPO, related primarily to recruitment and student service events
Facilitates the internship approval process for all master's students who have an experiential requirement associated with their degree program
Coordinates graduate teaching assistant assignments
Assists in event planning initiatives in support of the MPO activities
Oversees student related logistics for recognition ceremonies and manages the student speaker application process
Compiles statistics and data for various reports and surveys in support of MPO operations
Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience
Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives
Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives
Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; may prepare reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward
May serve on committees and perform student services research across the field of higher education and at peer institutions to identify and recommend best practices
Plans and coordinates communications for student services initiatives to ensure student participation and engagement
Qualification
Required
Bachelor's degree in public affairs, counseling, social work, education, business, or related field
Proficient in written and verbal communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast-paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Demonstrated ability to maintain confidential information
Demonstrated customer service skills
Ability to build strong partnerships with students and other university departments
Preferred
Master's degree in higher education student affairs or related field
Some experience in student services, higher education, or related field
Excellent written and verbal communication skills
Ability to work with wide range of individuals and positively represent the school and the MPO to both current and prospective students
General knowledge of master's degree programs and operations/policies related to recruitment, admissions, and current student services
Good organizational and multi-tasking skills and ability to learn/adhere to established processes and procedures
Benefits
Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)
Company
Indiana University
Indiana University looked for ways to promote innovation while assisting students in building better futures.
Founded in 1820
10001+ employees
H1B Sponsorship
Indiana University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (187)
2024 (146)
2023 (127)
2022 (119)
2021 (81)
2020 (79)
Funding
Current Stage
Late StageLeadership Team
Nancy Paton
Vice President & Chief Communications and Marketing Officer
Aaron Neal
Deputy CIO
Recent News
Inside INdiana Business
2026-01-13
2025-10-31
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