The BORO Group - Renewal by Andersen · 1 week ago
Inside Sales Center Confirmation Specialists
Tomball, TX
Full-time
Onsite
Entry, Mid Level
$65K/yr - $70K/yr
2+ years expThe BORO Group - Renewal by Andersen is seeking an Inside Sales Center Confirmation Specialist responsible for managing the appointment confirmation process. The role involves confirming customer information, ensuring consultation times are fully utilized, and training other Inside Sales Agents on the confirmation process.
Retail
Hiring Manager
Rashanda Wilkins
Responsibilities
Work with Confirmation Supervisor to manage Renewal by Andersen appointment confirmation process including email and phone communication with homeowners. In particular handle the escalated confirmation calls, such as non-traditional media types, one party approved, sole owner and any other different circumstances on the original appointment
Outbound calling on one parties, no demos and demo no sales as well as other media types that we experience lower set rates. This could include television, radio, lead aggregators or others
Work with confirmation team to manage the Renewal by Andersen appointment backfill process to ensure sales consultation times are fully utilized to capacity goals. Assist with inbound and outbound consultation setting as necessary. Schedule consultations as per Renewal by Andersen guidelines
Completes data entry for the confirmation reports daily. Ensures appointment calendar is managed and full-on daily basis
Verify customer information is accurate and correct prior to appointment. Correct data entry errors and notify the ISC Coaches daily to provide feedback of any data entry errors
Participate in department meetings as requested
Implement Renewal by Andersen appointment confirmation process including email and phone communication with homeowners. Establish best practices to share across Renewal by Andersen retailer network
Continuously test alternative methods for confirmation (ie. Texting, emailing, etc.) to achieve desired confirmation rate
Contact the Sales Manager daily with any changes in schedules. Assist in the assignment of the consultations to the proper sales consultant as per guidelines. Considering distance between appointments, sales consultant tenure, sales consultant skill set, job potential, etc. Converse with Design Consultants about a customer’s concern while they are visiting a customer’s home to assist the close
Training – Cross train other Inside Sales Agents on confirmation and backfill process. Also assist in the onboarding process for new reps
Process improvement – actively identify opportunities to establish/improve processes internally within the inside sales center as well as with respect to the inside sales center’s interaction with field sales and marketing. Drive process acceptance and implementation amongst inside sales center. Other duties as assigned
Qualification
Required
Associate or Bachelor's degree in business or an equivalent combination of education and experience
Minimum of two+ years of inside sales/call center experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Able to work non-traditional hours as needed (evenings and weekends)
Demonstrated ability to overcome objections, negotiate positive outcomes and present positive image of the company
Ability to coach and train others
Ability to work with all levels and types of people and to appreciate diversity
Strong decision-making skills, demonstrated strategic business focus and the ability to present and sell ideas to senior management
Employees must display strong interpersonal skills, adaptability, initiative, dependability, oral and written communications skills, work standards and follow up
Company
The BORO Group - Renewal by Andersen
Renewal by Andersen® Replacement Windows and Doors.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Reber, PPS
Executive Vice President and Chief Operating Officer
Company data provided by crunchbase