Help Desk Support Specialist 1 jobs in United States
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UnitedHealth Group · 1 week ago

Help Desk Support Specialist 1

positionBinghamton, NY
timeFull-time
remoteOnsite
seniorityEntry Level
money$21.31/hr - $30.90/hr
date2+ years exp

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier. The Help Desk Support Specialist 1 is responsible for providing technical assistance and support for computer systems, hardware, software, and networking, while also diagnosing and resolving issues for users.

Health CareHospitalMedicalWellness

Responsibilities

Responsible for providing technical assistance and support related to computer systems, hardware, software, networking, phones and mobile devices
Responds to and runs diagnostic programs, identifies and resolves issues
Escalate issues to level 2 or 3 support when required
Install, modify and repair computer software

Qualification

Help Desk experienceEnterprise IT supportWindows Operating systemsMobile device supportRemote desktop applicationsPC Applications supportPC Hardware knowledgePeripheral devices knowledgeCustomer Service

Required

High School Diploma with 2 years Help Desk experience

Preferred

Customer Service
Preferred associates degree in related field
Basic (1-2 yrs) knowledge supporting Enterprise IT
Basic (1-3 yrs) knowledge supporting Windows Operating systems: Windows 10, Windows 11
Basic (1-3 yrs) knowledge supporting mobile device operating systems: Android, Apple iOS, Windows
Basic (1-3 yrs) knowledge using Remote desktop connectivity applications: Windows Remote Assistance, Windows Remote Desktop, Citrix
Basic (1-3 yrs) knowledge supporting PC Applications: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Edge Chrome, Firefox), Anti-virus and firewall software
Basic (1-3 yrs) knowledge PC Hardware knowledge: Desktop, Laptop
Basic (1-3 yrs) knowledge Peripheral devices (printers, scanners)

Benefits

Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week
Discounted childcare through Bright Horizons
Voluntary benefits like pet insurance, legal services, and identity theft protection
403(b) retirement plan and company match
Flexible spending accounts
Access to financial advisors
Up to $400/year in wellness rewards
24/7 EAP counseling
Virtual mental health support
Food pantry
PTO donation program
Professional attire through the Classy Closet
Access to 100,000+ online courses
Leadership programs
Tuition reimbursement
Clinical ladders
Internal mobility

Company

UnitedHealth Group

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UnitedHealth Group is a medical insurance company that offers health technology, patient checkups, and pharmacy services.
dateFounded in 1977
location
Minneapolis, Minnesota, USA
people-size10001+ employees
web-link
https://www.unitedhealthgroup.com/

Funding

Current Stage
Public Company
Total Funding
$7.57B
Key Investors
Berkshire Hathaway
2025-08-15Post Ipo Equity· $1.57B
2024-03-22Post Ipo Debt· $6B
2021-08-25Post Ipo Equity

Leadership Team

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Andrew Hayek
Chief Executive Officer
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Wayne DeVeydt
CFO

Recent News

MedCity News
Lawmakers Grill Health Insurance CEOs: 4 Key Takeaways
2026-01-25
MarketWatch
More Americans are choosing Obamacare plans they can’t afford in first look at ACA without enhanced tax credits
2026-01-25
Morningstar.com
Health Care Down as Traders Hedge on Earnings Prospects - Health Care Roundup
2026-01-24
Company data provided by crunchbase