State of Florida · 5 days ago
LOTTERY MARKETING SPECIALIST III - 36000852
Jacksonville, FL
Full-time
Onsite
Mid Level
$35K/yr - $35K/yrThe Florida Department of the Lottery is seeking a Lottery Marketing Specialist III to support sales and marketing efforts. This role involves customer service, sales of Lottery products, validation of winning claims, and various administrative tasks.
Government Administration
Responsibilities
Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary
Greets players in a courteous and professional manner, in person and by phone
Answers questions and provides information on how to play all Lottery games
Assists players by responding to questions relating to prize validation and payments
Serve as a customer service representative for calls made to the district office
Pay/validation operator and assists players in completing claims in prizes greater than $599.00
Primary or secondary ticket sales redemption
Validates and processes claims and pays prizes
Performs daily and weekly cash procedures including reconciliation and documentation, deposits, and adjustments
Secondary to complete district weekly settlement package
Assists with general banking including making bank deposits
Maintains an accurate inventory of all Lottery merchandise items issued to the district office, and accurately records all transactions to appropriately account for these items as prescribed by established policies and procedures
Performs monthly inventory audits on promotional inventory as well as quarterly inventory audits
Primary for issues/returns, receives, sorts and stores promotional merchandise which requires moving up to 50 lbs
Performs warehouse related duties including shipping, receiving and organizing which may require moving up to 50 lbs
Compiles and analyzes data for administrative decisions
May occasionally be required to review and process retailer applications, renewals, online site surveys, Electronic Funds Transfers (EFT), NSFs and maintains retailer files in the district office
Performs routine clerical duties including answering and routing telephone calls, establishing and maintaining office filling systems
Process and/or ship full/partial book returns
Processes fleet paperwork and maintains service records, coordinates maintenance and performs monthly fleet inspections for the district office
May occasionally be required to prepare, audit, track, and maintain records of travel expenses related vouchers
Creates or updates reports as directed
Develop and update district flyers
Maintains documentation/files for fax machine
Promotes and sells Lottery tickets
Participates in sales events, which may include the set-up and break-down of promotional events which will require moving promotional display items and equipment up to 50 lbs
Reviews and coordinates implementation of statutes, rules, regulations, policies, and procedures
May occasionally be required to process, track, and maintain pending Lottery purchase requisitions; perform purchase related tasks
Performs special assignments, research, and report preparation
Operates motor vehicle as required to fulfill the duties of the position, which may include overnight trips
Perform other duties as assigned by management
Ensures compliance with all applicable rules, regulations, policies, and procedures
Attendance is an essential function of this position
Qualification
Required
Ability to communicate effectively
Knowledge of warehouse and district office procedures as it relates to Fortune
Holds and maintains a valid Florida drivers license
Ability to work a varied work schedule which include nights, weekends, and holidays
Ability to work independently
Ability to utilize problem solving techniques
Ability to travel as required by position which may require operating a motor vehicle and overnight travel
Ability to move 50 lbs
Skill in computer programs of the agency i.e. e-mail, and word processing
Computer skills to include the ability to utilize Microsoft Word and Excel software
Knowledge of Fortune functions and policies and procedures and Integra
Successful passing of a criminal background check (state, local, and national) is required
A high school diploma or equivalent (GED)
Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units
Valid Driver's license
Benefits
Approximately 97.5% of the premium for health insurance + Individual (~$8/month) or Family (~$30/month)
100% of the premium for individual or family dental insurance
100% of the premium for basic life insurance
Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.
Company
State of Florida
The State of Florida is an online telephone and email directory for state government agencies and employees in Florida.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Richard Herstein, MD, MHA, MBA
Chief Hospital Administrator (CEO) and Chief Medical Officer (CMO)
Jimmy Patronis
Chief Financial Officer
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