Ezee Fiber · 1 week ago
Coordinator, Sales Support
Houston, TX
Full-time
Onsite
Entry Level
2+ years expEzee Fiber is committed to delivering speed, simplicity, and service in connectivity solutions. The Sales Support Coordinator will enhance the productivity of the sales team by managing customer appointments and providing operational support to sales representatives.
InternetTelecommunicationsWired Telecommunications
No H1B
Responsibilities
Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material
Handling urgent calls, emails, and messages when sales representatives are unavailable; answering customer queries; informing them of delays; and arranging install dates
Ensure order coordination, verification, and corrections are completed within defined service level agreements
Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing products in accordance with sales goals as specified by leadership
Works closely with Sales Managers, Sales Representatives and other field personnel by assisting with increasing knowledge and awareness among sales team members on the tools and resources available as support through effective communication, education and training
Serves as a liaison between sales, marketing and other cross-functional support departments across the organization
Uses basic communication skills to address internal and/or external clients and/or team members
Work with the sales team to ensure customer orders are processed appropriately
Meet defined scorecard productivity/quality metrics
Navigate through multiple systems to build, track, and monitor orders
Identify opportunities for improvement and recommend solutions
Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary
Manages the Direct Sales Support mailbox (evening coverage from 5-9, time-zone differences, and weekend coverage)
Facilitates all front-line escalations and gets them to the proper channel (reschedules, credits, construction, etc.)
Assists the Manager of Sales Support and Enablement to assign turf and maintain the turf tracker
Assists in updating and maintaining all other direct sales trackers
Conducts monthly Quality Assurance checks
Tracks status of incentives and special initiatives
Other duties and responsibilities as assigned
Qualification
Required
A high school diploma or equivalent
Minimum of two (2) years of direct experience as a sales coordinator or in an administration role
Able to work in-office 5 days per week (Tuesday - Saturday, 10a - 7p)
Good team development and leadership skills
Excellent computer literacy
Good administrative, organizational, and problem-solving skills
Excellent communication, sales, and customer service skills
The ability to multitask, work in a fast-paced environment, and meet deadlines
Preferred
An associate degree in a related field
Experience as a sales coordinator or in administration may be advantageous
Current knowledge of industry trends and regulations a plus
Benefits
Health, Dental and Vision insurance
401(k) match
Paid time off and other generous benefit programs
Company
Ezee Fiber
Ezee Fiber is a digital infrastructure platform that invests in and operates lightning-fast fiber networks.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
M
Matthew Marino
Chief Executive Officer
Scott Widham
Founder and CEO
Recent News
2025-11-08
Government Technology US
2025-11-07
Company data provided by crunchbase