Infosys · 1 day ago
Senior Customer Service Representative (Life Insurance & Annuity Claims)
Des Moines, IA
Full-time
Onsite
Mid, Senior Level
2+ years expInfosys is a leading provider in Life Insurance and Retirement Services. In this role, you will serve as a subject matter expert for the claims team, responding to inquiries and maintaining documentation while collaborating to update procedures.
ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware
No H1B
U.S. Citizen Only
Responsibilities
Serve as a SME for claim team in answering team member questions regarding case specifics and assisting with complicated cases
Customer Service Experience – respond to phone and email inquiries related to claims
Follow up on any outstanding requirements within a specified timeframe
Maintain detailed, compliant, and accurate documentation of all claim activity
Collaborate with team to update procedures and develop new procedures as appropriate
Coordinate special projects as assigned
Training on new procedures
Perform quality reviews on claims/letters
Qualification
Required
High School Diploma or GED Equivalent. Will also consider three years of progressive experience in the specialty in lieu of every year of education
2 years' experience relevant to the job description
Serve as an SME for claim team in answering team member questions regarding case specifics and assisting with complicated cases
Customer Service Experience – respond to phone and email inquiries related to claims
Follow up on any outstanding requirements within a specified timeframe
Maintain detailed, compliant, and accurate documentation of all claim activity
Collaborate with team to update procedures and develop new procedures as appropriate
Coordinate special projects as assigned
Training in new procedures
Perform quality reviews on claims/letters
Preferred
Associate or bachelor's degree
3 years' experience analyzing life claims
Effective written and verbal communication skills
Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
Organizational and follow through skills
Sensitivity to service and quality
Ability to work with confidential information
Company
Infosys
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
ChrysCapital
2012-12-12IPO
2008-07-10Post Ipo Equity· $200M
Leadership Team
Salil Parekh
Chief Executive Officer and Managing Director
Anant Adya
Executive Vice President
Recent News
2026-01-22
PR Newswire UK
2026-01-20
2026-01-17
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