St. Jude Children's Research Hospital · 3 days ago
IT Technician (Level II or I)
Memphis, TN
Full-time
Onsite
Entry, Mid Level
$26/hr - $45.50/hr
2+ years expSt. Jude Children's Research Hospital is seeking an IT Technician (Level II or I) responsible for providing hardware and software support for local computing resources. The role involves managing technical issues, maintaining support procedures, and collaborating with various stakeholders to meet the technology needs of the institution.
BiotechnologyCharityHealth CareHealth DiagnosticsHospitalMedicalNon Profit
Responsibilities
Meet or exceed a high level of customer satisfaction through application of customer service focused soft skills and adherence to established SLAs
Manage basic to moderate technical issues and incidents involving various software, networking and hardware environments
Respond to basic customer/end-user queries within timelines
Service customers in all aspects through to problem resolution, keeping customers informed and updated throughout life of incident
Maintain support procedures and documentation
Understand customer’s impact, prioritize and communicate effectively between various stakeholders
Stay abreast of the latest changes, trends and technological advancements in the industry
Perform other duties as assigned to meet the goals and objectives of the department and institution
Maintains regular and predictable attendance
Provide basic mobile, desktop, and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
Install and configure appropriate software and functions according to specifications and requirements
Service customers in all aspects through to problem resolution, keeping customers informed and updated throughout life of incident
Perform troubleshooting to diagnose and resolve problems
Create, document, and escalate issues and problems according to set standards
Proactively develop deep knowledge of technical concepts, processes, and procedures
Perform other duties as assigned to meet the goals and objectives of the department and institution
Maintain regular and predictable attendance
Qualification
Required
High School Diploma or GED required
2+ years of significant experience providing support around IT systems (e.g. operating systems; setup and configuration of computers, printers in a networked environment, and mobile devices; maintenance of hardware components and computer peripherals)
Experience supporting business teams around IT needs
Addresses problems in a structured, logical approach
Asks for guidance and tries out new ideas when changes in approach are required
Adapts quickly and positively; learns from mistakes
Questions, clarifies, and provides explanations as needed
Checks documents and reports for clarity and accuracy
Seeks and provides information within and outside team in a timely manner
Manages own time well to plan work and meet daily task needs
Executes routine tasks under guidance and/ or supervision
Shows attention to detail, produces quality work on time
Promptly acknowledges and responds to customer issues
Solves routine customer problems as per processes, and seeks guidance, if needed for quick resolution
Analyzes root causes of reported issues in a structured manner, and seeks clarification and support as needed
Can solve problems quickly by identifying the right remedial steps with limited guidance
Can handle routine escalations
Organizes own work to prioritize non-routine tasks to meet customer requirements
Handles unexpected changes in customer priorities effectively
Takes ownership of customer problems and related communication
Plans around multiple tasks and priorities well within own work
Is able to cope with unexpected changes in routine and delivers planned outcomes on time
Escalates issues/problems and seeks support in a timely manner
Preferred
Prefer experience with Windows, Apple, and Linux
Certification in A+, Network, Windows, or Apple preferred
Experience providing support around IT systems (e.g. operating systems; setup and configuration of computers and printers in a networked environment; maintenance of hardware components and computer peripherals) preferred
Company
St. Jude Children's Research Hospital
St.
5001-10000 employees
H1B Sponsorship
St. Jude Children's Research Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (370)
2024 (316)
2023 (309)
2022 (255)
2021 (251)
2020 (201)
Funding
Current Stage
Late StageTotal Funding
$62.4MKey Investors
Kia MotorsKBR Charity Golf TournamentHyundai Hope On Wheels
2025-05-12Grant· $1.5M
2024-10-28Grant
2024-08-28Grant· $0.4M
Leadership Team
Judy A. Habib
Chair, Board of Directors
Recent News
Genetic Engineering News
2026-01-06
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2026-01-05
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