Druva · 1 week ago
Senior Technical Customer Success Manager
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
$105K/yr - $147K/yr
6+ years expDruva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Technical Customer Success Manager will ensure the success of Druva’s largest Enterprise customers, managing their post-sale experiences and fostering strong relationships to maximize customer satisfaction and retention.
Cloud Data ServicesCloud SecurityComplianceData ManagementData StorageEnterprise SoftwareSaaSSoftware
Responsibilities
Advocate for and represent the voice of the customer internally across a book of 80+ accounts
Work with your account teams to plan and execute long term account plans to facilitate retention and growth via product and new business unit expansion
Manage the proactive customer life cycle leading to high rate of renewal and growth
Guide customers through their Druva backup environment across all areas, including endpoints, data centers, cloud workloads, and SaaS applications (M365, Google Workspace, SFDC), ensuring they maximize the value of their purchase
Develop and maintain long-term relationships with stakeholders in your account portfolio
Identify and mitigate risk in customer accounts
Work cross-functionally with Sales, Professional Services, Product, Support, Marketing and other teams to resolve customer business issues and work towards their stated goals
Manage customer feedback and product needs by providing feature requests to internal partner teams
Plan on 10% travel
Qualification
Required
Bachelor's degree, MBA or equivalent experience strongly preferred
6+ years of experience in a Customer Success or Technical Support/Escalations role servicing enterprise accounts
Proven track record of meeting and exceeding targets
Understanding of Enterprise SaaS business motions and customer lifecycle
Proven ability to develop working relationships at all levels of management, both inside your company and within your customer accounts
Experience with project management, account portfolio planning and prioritization
Ability to prioritize, multi-task, and perform effectively under pressure; work both proactively and reactively based on customer and company needs
Excellent written and spoken communication
Possess top-notch organizational and analytical skills, especially with Salesforce/GainSight knowledge
Understand the basics of the full-stack IT environment including data centers, SaaS apps and cloud workloads
Preferred
Backup/restore/DR industry experience a plus
Benefits
Health and wellness benefits
401(k) retirement plan
Life and disability insurance coverages
Other benefits the Company may offer from time to time
Company
Druva
Druva delivers a SaaS-based platform to protect and manage enterprise data across endpoint, data center and cloud workloads.
1001-5000 employees
H1B Sponsorship
Druva has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (10)
2023 (12)
2022 (6)
2021 (12)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$475MKey Investors
La CaisseViking Global InvestorsRiverwood Capital
2021-04-19Series H· $147M
2019-06-19Series G· $130M
2017-08-22Series F· $80M
Leadership Team
Jaspreet Singh
Founder & CEO
Colin Born
SVP, Corporate Development & IR
Recent News
2025-10-27
Morningstar.com
2025-09-19
Company data provided by crunchbase