Sentry · 2 days ago
Claims Representative Specialist - Commercial Liability
Stevens Point, WI
Full-time
Hybrid
Senior Level
5+ years expSentry is a leading mutual insurance company recognized for its commitment to employee satisfaction and professional development. They are seeking a highly experienced Claims Representative Specialist to manage complex claims, including litigation, ensuring prompt investigation, evaluation, and settlement or denial of claims. The role involves verifying coverages, negotiating settlements, and collaborating with the claims leadership team.
Insurance
Responsibilities
Verify coverages and perform coverage investigations including issuing reservation of rights and/or disclaimers
Investigate losses and negotiate claims settlements with claimants and their legal representative within assigned authority limits
Manage investigative process by taking recorded statements, obtaining investigative reports, evaluating damages or eligibility for benefits, and determining legal responsibility
Prepare and present claims for discussion among the commercial claim leadership team as part of Sentry’s collaborative escalation process
Maintain accurate documentation of investigative facts and decisions that occur during the investigation, evaluation, or resolution processes
Strategize with defense counsel to defend our insureds in business related liability exposures
Assist the claims team with training and providing technical claims knowledge
Qualification
Required
Bachelor's degree or equivalent work experience
5+ years of related work experience
Extensive claims knowledge with ability to understand and manage litigated claims
Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations
Ability to make appropriate claim decisions, prioritize, and manage workload
Advanced writing, communication, and presentation skills
Advanced conflict resolution and negotiation skills
Technological aptitude
Benefits
Flexibility through a scheduled Hybrid work model
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future
Tuition Reimbursement program
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle
Employee Assistance programs
Sentry Foundation gift matching program to encourage charitable giving
Company
Sentry
In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Deering
Chief Technology Officer
Todd Schroeder
Chief Administrative Officer and Chief Financial Officer/Treasurer
Recent News
2025-07-11
2025-07-08
2025-05-05
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